Tell us what we did wrong
We want to hear what went wrong so we can put it right.
We take your complaints very seriously and sometimes need to take time to find out what happened. You will hear from us within 10 days, as in our complaints policy (PDF 320KB), but if you would like to talk to someone sooner, it is often best to speak to the service that you had an issue with directly so they can do something about it.
If want to let us know about a missed collection, litter, fly tipping or broken street light please make a report. By making a complaint instead we will not be able to deal with your issue as quickly as we would like.
To speak to a service, please use our customer contact form.
What to expect
We will come back to you with a solution or explanation about why something went wrong. We always hope we can fix what went wrong but sometimes this isn't possible and in this case we will let you know why that is.
We then use your feedback to help improve our services for all our residents.