Tell us what we did wrong
We want to hear what went wrong so we can put it right.
We take your complaints very seriously and sometimes need to take time to find out what happened. You will hear from us within 10 days, as in our complaints policy (PDF 297 KB), but if you would like to talk to someone sooner, it is often best to speak to the service that you had an issue with directly so they can do something about it.
If want to let us know about a missed collection, litter, fly tipping or broken street light please make a report. By making a complaint instead we will not be able to deal with your issue as quickly as we would like.
For information on how we process your data, please read our complaints privacy notice.
What to expect
We will come back to you with a solution or explanation about why something went wrong. We always hope we can fix what went wrong but sometimes this isn't possible and in this case we will let you know why that is.
We then use your feedback to help improve our services for all our residents.
Select the correct procedure to make a complaint
Service specific complaints
Complaints not covered by the Corporate Complaints Procedure
Some complaints are not covered by the Corporate Complaints Procedure, please use the specific service procedure:
- school admissions appeals
- housing benefit appeals
- Council Tax and valuation band appeals
- planning application appeals
- parking tickets
Corporate complaints include services such as Blue Badge, community safety, Council Tax, highways and parking, housing, parks, libraries, planning and schools.
You should use the form below for complaints which involve a breach of the Code of Conduct for Members who are acting in their official capacity as Members.
- Members code of conduct complaint form (PDF 726KB)
- Guidance notes for Members code of conduct complaint form (PDF 577KB)