Customer voice

Tell us what's wrong

We want to know if something is wrong as soon as possible so we can fix it.

The easiest and quickest way to get us to fix something is to report a problem to us.

If we have done something wrong that can't be fixed with a report then please let us know so we can improve our services for you and other residents.


Tell us to sort something

Make a report if you want us to sort something straight away.

For example:

  • My bins haven't been collected
  • A fly-tip needs clearing
  • A bill is incorrect
  • I want to challenge my PCN


Tell us what we did wrong

Make a complaint if you want to tell us there's a problem that we need to investigate.

For example:

  • You are not happy with how you have been treated
  • You feel we have repeatedly delivered a sub-standard service