Call the Gas Emergency Service immediately if you smell gas on freephone 0800 111 999 or textphone (minicom) 0800 371 787.
Who is responsible for repairs
Your managing agent or landlord is responsible for repairs and maintenance in temporary accommodation.
Examples of repairs include:
- leaking tap
- blocked sink
- broken kitchen cupboard door
Repairs you are responsible for
You are usually responsible for small jobs, for example changing light bulbs.
You will also be responsible for any damage you cause. You will be charged for work the Council has to do to repair any damage you cause.
Report a repair
Contact your managing agent or landlord to report a repair. Contact details should be on your Temporary Accommodation Licence Agreement.
You could report the repair to the staff if you are living in a hostel.
If your managing agent or landlord does not complete the repair, contact the Temporary Accommodation Contract Management Team.