Noise nuisance

Noise nuisance we do deal with

The Community Protection Team will act on complaints of noise nuisance. They will investigate complaints of:

  • neighbour noise (loud stereos, radios, televisions and machinery)
  • barking dogs
  • noise from commercial premises such as pubs, restaurants, factories etc
  • car alarms
  • burglar alarms
  • fireworks (in certain circumstances)
  • out of hours noisy building works (where advanced permission has not been granted); and
  • out of hours noisy DIY (see details below)

 

Report a noise nuisance

Call the Community Protection Team on: 020 8478 4679

The Community Protection Team maintain regular office hours Monday to Friday.

The out of hours service operates at the following times:

  • Friday - 4:30pm to 2am the following day
  • Saturday - 4:30pm to 2am the following day
  • Sunday - 3:30pm to 1am the following day

Please note that there is no Monday to Thursday 'Out of Hours' service.

The council cannot deal with noise in the street outside your property, as we have no enforcement powers in the public realm (except where granted through a public spaces protection order).

You can report noise in the street to the police on line:

Report noise in the street to the police

Or via 101.

You can notify us of historic, on-going or recurring noise issues on-line via our ASB Report It form.

Report Noise

It may help if you supply us with a noise diary, recording the dates, times and other details of the nuisance over a 2-week period.

We are not able to deal with noise from aircraft (including helicopters). More information on where to report noise can be found on the Civil Aviation Authority Website.

Report aircraft noise

 

Noise from building works and DIY

Noise created by DIY, building works and demolition can cause severe disruption.

If major works are being carried out or if work is carried out during the evening, there may be cause for complaint.

Some noise from minor DIY work may be unavoidable, any such work should be brief in nature and should not take place late in the evening. 

To avoid problems caused by building work and DIY, you should:

  • ensure that neighbours are given advance warning of any work due to be carried out
  • let them know how long it will last

Restricted hours for noisy building works:

The Control of Pollution Act 1974 gives Redbridge Community Protection Team special powers to control noise on construction and demolition sites. Working hours can be restricted and conditions enforced on the machinery being used.

In Redbridge noise control hours are:

  • Monday to Friday before 8am and after 6pm
  • Saturdays before 8am and after 2pm
  • Sundays and Bank Holidays - No noisy works

 

Working outside normal working hours

Where it is necessary for noisy works to be carried out outside normal working hours contractors will be required to demonstrate and justify the need to do so in advance.

Full details of the proposed works need to be submitted to the Redbridge Enforcement Team in writing for approval at least 28 days prior to the start of works in accordance with the Control of Pollution Act (COPA) 1974 s.61.

 

Emergency works and utility companies

Some emergency works may be needed to be carried out, without prior notification. This may include the use of generators at residential properties due to the loss of electricity and other works by utility companies to restore services.

 

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