CCTV

Redbridge has one of the most advanced Council CCTV systems in the country, helping to keep residents and visitors safe.

CCTV working in Redbridge

Our CCTV control room links up more than 250 cameras across Redbridge and over the past 3 years has assisted or led to more than 3,200 arrests.

  • our control room is staffed 7 days a week, 365 days a year
  • CCTV staff work directly with the Police and the Council’s enforcement teams
  • high-quality footage allows us to identify and help arrest those who commit crime
  • we monitor Town Centre live security radios as well as the Police met radio so we can respond to Police and requests from businesses for assistance
  • we use CCTV to assist investigations into anti-social behaviour and crime such as fly tipping, graffiti and fly posting 

Where is Redbridge's CCTV?

The Council CCTV control room is based at Ley Street Depot. We have extensive camera coverage in:

  • the Borough’s town centres
  • car parks and libraries 
  • Hainault Business Park 
  • the Borough’s housing estates (The Orchard Estate, Tiptree, Buckthorne House, Larchwood House and Fernways

We also connect into the CCTV systems at Ilford Station, The Exchange Shopping Centre and TfL cameras across the Borough.

We can send our live images to Ilford Police Station and Police Central Command in Bow.

Mobile CCTV

We have a number of CCTV cameras that can be relocated and are used across the Borough and our mobile CCTV van has ANPR (Automatic Number Plate Recognition) technology, this is regularly used in joint operations with Redbridge Police.

Body Worn Cameras

 Various teams working for the London Borough of Redbridge wear and use body-worn cameras. This is for the collection of evidence to aid prosecutions and to improve officer safety.

For more information please read our Body Worn CCTV Camera Policy and Operational Procedure Guidance 2018 (PDF 3.7 MB)

Privacy

Our CCTV cameras are carefully positioned to respect people's privacy, and they don't overlook any areas where you would expect privacy.  

For more information please read our CCTV Code of Practice 2016 (PDF 3.6MB)

Obtaining camera images to assist with civil claims

We can provide recordings from our CCTV cameras for civil claims between individuals or companies. The most common requests are due to traffic collisions.

If you need to request video images, the request should come from your insurance company or solicitor to provide assurance that the images are being used for lawful purposes. We have a legal duty to ensure images are not disclosed unlawfully under the Data Protection Act 1998 and the Protection of Freedoms Act 2012. 

Requests should be made to cctvcivilrequests@redbridge.gov.uk giving the following:

  • solicitor's / insurer's name and address, sent from a company email account
  • the name of the client
  • time, date and place of the incident
  • vehicle details (vehicle registration mark [VRM], make, model, colour) of all vehicles involved
  • description of incident

We'll respond telling applicants if there are cameras that may have caught the incident. This service is free. 

We can also advise you if there are any cameras in the area, but we will not release any footage to them. We will only release footage to their insurance company or solicitor. 

If there's footage

We'll invite your solicitor or insurer to send a cheque made payable to London Borough of Redbridge for £96.00 to:

Community Safety Admin

6th floor Lynton House

255-259 High Road Ilford

IG1 1NY

We can then produce the footage and send it to them. 

Why we charge

The public surveillance camera system is installed to deal with crime, anti-social behaviour and disorder and our staff searching for the images for you would normally be searching for criminal activity. This is an admin fee for the search and production of footage.

Subject access requests

If you've made a subject access request application under the Data Protection Act 1998, please be aware it's unlikely to succeed. The chances of the Council recording any personal data in our images is extremely low, as our cameras are zoomed out to record a wide angle overview of roads. Any request made will be dealt with at a cost of £10, but please bear in mind that the delay in dealing with the request may mean any video images are overwritten before they can be produced as evidence for applicants.

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