Council Tax online portal FAQ's

You will need an email account and your Council Tax account number.

Please follow the steps to register for our online portal 



You can reset your password via the following link forgot your password 


You will need to set up a new Redbridge account and then follow the steps to register for our online portal 


Your Council Tax account number is located on the top right corner of your Council Tax bill, under 'Your Reference'

If you have recently moved into the borough and requested e-billing you would have been given your Council Tax account number during the registration process. 


Please contact us at


This is likely due to the name entered not matching with that on your Council Tax account, please enter your first name and surname only as shown on your bill.

If you continue to experience problems please contact us at


In February 2021 we set up a new online portal. If you haven't already done so you will need to re-register to be able to see your bills. 

Find more information on our Council Tax e-billing page.