Rubbish collection

Report a missed collection

We collect rubbish and recycling weekly on the same day.  Bank holiday collections vary.

You can see your bin days by either logging in or providing your address

May Bank Holiday dates (applies to domestic, recycling and garden waste)

Monday 28 May 2018 will be collected on Tuesday 29 May 2018
Tuesday 29 May 2018 will be collected on Wednesday 30 May 2018
Wednesday 30 May 2018 will be collected on Thursday 31 May 2018
Thursday 31 May 2018 will be collected on Friday 1 June 2018
Friday 1 June 2018 will be collected on Saturday 2 June 2018


If you live in flats where waste is collected from a communal area, you will need to contact us for your collection day.

You can book a large item collection, hazardous and clinical waste as well as report abandoned or dumped items (fly tipping).


Present your rubbish for collection like this:

  • in bin bags
  • placed within the boundary of your property nearest the kerb, but not on the pavement (if you leave waste on the highway you may be prosecuted)
  • set out by 7am on the day of collection
  • if you have a dustbin or wheelie bin you should leave bags in it to protect them from animals and weather
  • all recyclable waste should be in your recycling boxes, please see further info below

Buying your own bin

Any bin used should have fixed grip handles, fixed lower down. This ensures the crew can lift it and empty it into the rubbish truck

Bins with handles designed to lock over lid are not suitable for manual lifting. You should only use these bins to store your waste sacks.

Wheelie bins

You may use a wheelie bin to store sacks of rubbish and providing you leave the bin out for collection, the dustmen will take the sacks out.  If you squash too many in, they may not be able to reach the bottom sack. We do not tip wheeled bins into the back of the collection vehicle.

Can you clean my bin?

It is your responsibility to keep your bin clean. If you live in a property that has a managing agent and you share your bin with other people, then it is the responsibility of the managing agent or landlord to keep the communal bins clean and tidy.

What we don't collect

The following is waste that is not collected as part of our domestic waste collection:

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