Rubbish collection

Find out when your collection will take place so you can have your items ready for collection

 

Check your collection day

Missed collections 

Report missed collections within 24 hours so we aim to collect within two working days. 

Report missed domestic waste collection  

Where to put your rubbish     

To make sure your waste is collected please: 

  • put all waste in the wheelie bin and close the lid   
  • place the bin within your property boundary near the road, but not on the pavement   
  • put bins out by 6am on collection day   
  • extra waste not in the bin will not be collected   
  • put all recyclable waste in your recycling boxes 

If you use sacks instead of a wheelie bin 

You can put out up to three black rubbish bags each week. 

You can tell us where you have space for a wheelie bin if you would like one instead of sacks

 

Get a new wheelie bin 

You need to pay £20.00 for a wheelie bin. This includes replacement, stolen, lost and damaged bins. You may not need to pay if you are a new resident.  

Order a new wheelie bin 

Report a stolen or damaged bin 

If our crew misplaced or damaged your wheelie bin you can report this online

 

What we don’t collect 

The following items and waste are not collected with your normal household waste: 

  • large bulky items (including sofas, fridges and mattresses) we do offer one free bulky waste collection every 12 months, for up to three items 
  • fly-tipping (including dumping rubbish) 
  • offensive waste (also known as clinical) (including needles and stoma bags) 
  • hazardous waste (including asbestos, chemicals and paint) 
  • DIY and building materials 

 

Hire a private waste contractor  

You may want to hire a private contractor for items and waste that we do not collect. 

You should:  

  • check if they are registered with the Environment Agency and have a valid Upper Tier Waste Carrier’s Licence. You can check using their registration number, business name, or postcode, or call the Environment Agency on 03708 506 506 
  • check if they are a genuine and trustworthy person or company. You can do this by looking at different reviews  
  • ask where your waste will be taken 
  • write down the vehicle registration number of the vehicle removing your waste 
  • pay by cheque, card, or bank transfer so the payment can be traced. If they only want cash, do not use their service. 
  • ask for a waste transfer note and a receipt. Keep them both as proof. 

If you do not do these checks, you could be fined £600 if your waste is fly‑tipped and you cannot prove who removed it or that they were licensed. 

 

Get help with your collections 

We can help with your collections if you can’t manage your rubbish and recycling on your own.  

See how you can apply for assisted waste collections 

 

See where your waste goes 

The rubbish left over after most recycling has been taken out is called residual waste. 

This waste from Redbridge wheelie bins is taken to the Jenkins Lane waste management facility. 

At Jenkins Lane, the waste goes through a treatment process that: 

  • reduces the amount of waste by drying it out 
  • separates more materials for recycling 
  • turns some waste into fuel that can be used to create energy instead of fossil fuels 

See more information online on what happens to your waste and streets