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Microsoft outage update

You may be able to contact us now by email. However, it may take longer for us to receive and respond to you. Our telephone lines remain open if you need to speak to us urgently, 020 8554 5000.

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Damp, mould and condensation advice

Everyday activities in your home can lead to damp, condensation and mould forming. It’s important to take early action to prevent it becoming serious.   

https://www.redbridge.gov.uk/housing/council-tenants/damp-mould-and-condensation-advice


Contact us

Information on how to contact us

https://www.redbridge.gov.uk/contact-us


Customer charter

We aim to offer a proactive planning service and an excellent standard of customer service.

https://www.redbridge.gov.uk/planning-and-building/planning/customer-charter


Customer complaint and resolution policy

Information on how Redbridge Council will respond to complaints promptly and efficiently

https://www.redbridge.gov.uk/feedback-and-complaints/complaints/customer-complaint-and-resolution-policy


Customer charter

Building control services help you to deliver building projects that comply with all building, health and safety, and environmental regulations.

https://www.redbridge.gov.uk/planning-and-building/building-control/customer-charter


Lynton House office floors closed to staff today - C

Lynton House office floors closed to staff today - Customer contact centre remains open

https://www.redbridge.gov.uk/news/march-2025/lynton-house-office-floors-closed-to-staff-today-customer-contact-centre-remains-open


Book a PC and WiFi

We offer free computer and WiFi access to customers with a valid library card.

https://www.redbridge.gov.uk/libraries/book-a-pc-and-wifi


HM Revenue & Customs

Her Majesty's Revenues & Customs (HMRC) is the central government authority for the UK's tax and customs industry.It over...

https://adultcare.redbridge.gov.uk/directory/hm-revenue-customs


Notice of IT system maintenance, for housing support requests

Notice of IT system maintenance, for housing support requests

https://www.redbridge.gov.uk/news/september-2023/notice-of-it-system-maintenance-for-housing-support-requests


Customer experience strategy

The customer experience strategy sets out our commitment to enhancing the services we provide for our customers

https://www.redbridge.gov.uk/about-the-council/customer-experience-strategy