Contact us
Do tasks online
It’s usually quicker and easier to do tasks online.
- Check our homepage or search the website to find the service you need
- Report a problem
- Apply and register for services
- Pay online
- Book council services
Contact us online
Send us a message and we'll get back to you as soon as we can.
Call us
Before you call, check if you can complete your task online.
Using our website to contact us or report your issue allows us to help people who can’t use the online channels available to them.
You can call Customer Services on 020 8554 5000. We’re open Monday to Friday, 8am to 6pm.
If you need any of these services, call us on the following number:
- Make a payment: 020 8708 4708 24-hour automated payment line
- Housing: 020 8708 4002 Monday to Friday, 9am to 4.45pm
- Adult Social Services: 020 8708 7333 Monday to Sunday, 9am to 5pm
- Children’s Services: 020 8708 3885 Monday to Friday, 9am to 5pm
- Building Control: 020 8708 2529 Monday to Friday 8.30am to 10.30am
- Blue Badge applications: 020 7520 7205
If you need the Text Relay Service, dial 18001 before the telephone number.
Out of hours emergencies
If you need to contact us urgently when our offices are closed, call 020 8554 5000 or 020 8708 5897. This is Monday to Friday, 6pm to 8am and weekends.
We can only deal with emergencies such as:
- antisocial behaviour
- registrars
- dangerous structures
- Lifeline
If you’re worried about a vulnerable child, call the out of hours child protection team on 020 8708 5897.
If you’re in danger call 999.
Contact us using British Sign Language (BSL)
If you're a British Sign Language (BSL) user, you can have a conversation with us using the InterpretersLive! service, provided by Sign Solutions.
Contact us using a BSL interpreter
When you can contact us
The video call service is available for:
- General enquiries - Monday to Friday 8am to 6pm
- Housing benefits and council tax - Monday to Friday 8.30am to 4pm
- Emergency out of hours - every day 8am to 8pm (outside of these hours you can text 07800 140 749)
How to use BSL video interpretation?
- Go to InterpretersLive!
- Enter your name (this is optional) and select which Redbridge service you want to contact
- You will then be connected to a video BSL Interpreter
If you do not speak English
Our website has an accessibility tool called 'Recite Me'. This allows you to change the language, font size, style and magnify content on the website.
You can access this by clicking the accessibility button in the top right-hand corner of the page.
Visit us
If you're unable to access services online or by phone, or have been asked to visit us, please come in and we'll help you.
| Monday | 9am to 4pm |
| Tuesday | 9am to 4pm |
| Wednesday | 9am to 4pm |
| Thursday | 9am to 4pm |
| Friday | 9am to 4pm |
| Saturday | Closed |
| Sunday | Closed |
| Bank Holidays and Public Holidays | Closed |
You can also visit our Engagement Hubs and access support you need in your local area.
How to find us
Lynton House
255 - 259 High Road
Ilford
IG1 1NY
We have disabled access at the main entrance.
Facilities include:
- hearing loop
- digital support
- easy read
- larger rooms for wheelchair access
Write to us
You can email or post documents to the address provided on your council correspondence.
If you’re posting documents that contains personal information, make sure you include a named officer on the front of the envelope.
Lynton House
255 - 259 High Road
Ilford
IG1 1NY
Give us feedback
Contact the Press Office
The Redbridge Press Office deals with all media enquiries to the Council.
If you’re a journalist with a media enquiry, email pressoffice@redbridge.gov.uk
