Contact us

Service update

Due to the ongoing Coronavirus situation we are asking residents to use our online channels where possible and if you need specific help on an enquiry then use our online contact form to get in touch with us..

We do ask if you can only call us if you have an urgent enquiry; our call centre is open from 8am to 6pm Monday to Friday. (Christmas opening hours are published on this page.)

Our face-to-face service is open by appointment only and if you require an appointment it will be made once you have spoken to an officer regarding your enquiry.


Telephone enquiries

Our call centre can get very busy, and we are asking you to help us during this period by only contacting us if you have an urgent query. We understand this is a difficult time for everyone and hugely appreciate your patience and understanding as we prioritise helping our more vulnerable customers. If you can use our website to contact us or report, this will enable us to support those who can’t use other channels available to them.

You can still contact us via our online contact form and we will get back to you with the support you need

Changes to the Customer Contact Centre at Lynton House

We are open for telephone appointments. If you need to speak to us, please call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information.

You can call us between 8am to 6pm Monday to Friday. Telephone appointments will be scheduled between 9am to 4pm as per opening times. Calls outside of these hours including weekends will be answered by our out of hours service.  

Our Face to face service at Lynton House is available by pre-booked appointment only. 

We will only see customers with an immediate emergency.

If you require these services please call using the relevant contact details:

Customer services: 020 8554 5000

  • Housing 020 8708 4002 – open Monday to Friday, 9am to 4.45pm
  • Council tax 020 8708 5670 – open Monday to Friday, 8am to 5pm
  • Benefits 020 8708 5690 – open Monday to Friday, 8am to 5pm
  • Adult Social Service 020 8708 7333 – open Monday to Sunday, 9am to 5pm
  • Children’s Services 020 8708 3885 – open Monday to Friday, 9am to 5pm
  • Other Enquiries 020 8708 5000 – open Monday to Friday, 8am to 6pm

Online services 

Did you know you can report a problem, book an appointment, apply and pay through our website at a time that suits you. Sometimes this might be quicker and easier for you to let us know about a problem.

If you are having difficulties finding any information or would like to contact us about any of our services please complete our online form and we will get back to you with an answer as soon as we can.

 Contact Us form

 

 Report it         Pay for it       Apply for it        Book it     

You can call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information. We are open Monday to Friday from 8am to 6pm. 

If you need Text Relay Services you should dial 18001 before this number to access the text relay service.

Direct services

To make a payment – 24 hour automated payment line 020 8708 4708

Please check our opening hours during Christmas and New Year

Council Tax enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5670

Council Tax reduction (formerly Council Tax Benefit) – open between 8.30am to 5pm Monday to Friday - 020 8708 5690

Blue Badge application and enquiries - 020 7520 7205

Housing Benefit enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5690

Housing advice and options – open 9am to 4.45pm Monday to Friday – 020 8708 4002/4003

Planning Enquiries – open between 9am to 5pm Monday to Friday - 0208 708 2884

Planning and pre-application payments -  0208 708 4708 (this is an automated payment service available 24/7. You will be presented with a list of payment options - please press 9 for planning)

Building Control payments and enquiries - open between 9am and 5pm Monday to Friday - 020 8708 2529

Are you worried about a vulnerable child? You can call our Child protection services - between 9am and 5pm - 020 8708 3885 

Are you worried about a vulnerable adult? You can call our Adult first contact team - between 9am and 5pm - 020 8708 7333

Emergency out of hours enquiries

For emergency out of hours please call 020 8554 5000

Out of hours and emergency calls:

  • antisocial behaviour
  • registrars
  • dangerous structures
  • Lifeline

If you are worried about a vulnerable child you can call child protection emergencies out of hours call 020 8708 5897. 

Redbridge Customer Centre

Lynton House 
255 - 259 High Road
Ilford
IG1 1NY

 

Day  Time
Monday  9am to 4pm
Tuesday  9am to 4pm
Wednesday  9am to 4pm (housing available between 1pm and 4pm)
Thursday 9am to 4pm
Friday  9am to 4pm
Saturday Closed
Sunday  Closed
Bank Holidays Closed

Should you be asked to attend an appointment, disabled access is available at the main entrance.

Facilities include:

  • hearing loop
  • digital support
  • easy read
  • larger rooms available for wheelchair access

Our website has an accessibility tool called 'Recite Me' which allows you to change the language, font size and style and magnify our website content. You can access this by clicking the accessibility button in the top right-hand corner of the page. 

Lynton House
255 - 259 High Road
Ilford
IG1 1NY

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For general enquiries please email pressoffice@redbridge.gov.uk

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