Contact us
Service changes
Due to the current coronavirus situation, there are some services changes:
- Please only call us if you have an urgent enquiry. We are asking residents to use our online contact form instead if they can.
- Our call centre is open from 8am to 6pm Monday to Friday
- The Customer Contact Centre is open by appointment only
Urgent enquiries only on the phone
Due to the current coronavirus situation, we are having to change the way we handle your calls. This means we may be delayed in answering but will do everything we can to get to you as soon as possible. We are asking you to help us during this period by only contacting us if you have an urgent query that cannot wait. We understand this is a difficult time and hugely appreciate your patience and understanding as we prioritise helping our more vulnerable customers.
You can still contact us via our online contact form.
Customer contact centre opening changes
We are open for telephone appointments. Please use our online contact form for enquiries. If you need to speak to us, please call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information.
You can call us between 8am to 6pm Monday to Friday. Telephone appointments will be scheduled between 9am to 4pm as per opening times. Calls outside of these hours including weekends and will be answered by our out of hours service.
Our call centre opening hours over Christmas and New Year
| 20 to 24 December | 8am to 6pm |
| 25 to 28 December | Closed |
| 29 to 30 December | 8am to 6pm |
| 31 December to 3 January 2021 | Closed |
| 4 January | Opening times return as normal |
Our Face to face service at Lynton House is available by appointment.
If you require these services please call using the relevant contact details:
Customer services: 020 8554 5000
- Housing 020 8708 4002 – open Monday to Friday, 9am to 4.45pm
- Council tax 020 8708 5670 – open Monday to Friday, 8am to 5pm
- Benefits 020 8708 5690 – open Monday to Friday, 8am to 5pm
- Adult Social Service 020 8708 7333 – open Monday to Sunday, 9am to 5pm
- Children’s Services 020 8708 3885 – open Monday to Friday, 9am to 5pm
- Other Enquiries 020 8708 5000 – open Monday to Friday, 8am to 6pm
Our call centre opening hours over Christmas and New Year
Do it online
If you are having difficulties finding any information or would like to contact us about any of our services please complete our online form.
You can report a problem, book an appointment, apply and pay through our website at a time that suits you.
Report it Pay for it Apply for it Book it
Call us
Call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information. We are open Monday to Friday from 8.30am to 6pm.
Text relay customers should dial 18001 before this number to access the text relay service.
Direct services
To make a payment – 24 hour automated payment line 020 8708 4708
Council Tax enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5670
Council Tax reduction (formerly Council Tax Benefit) – open between 8.30am to 5pm Monday to Friday - 020 8708 5690
Blue Badge application and enquiries - 020 7520 7205
Housing Benefit enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5690
Housing advice and options – open 9am to 4.45pm Monday to Friday – 020 8708 4002/4003
Child protection services - between 9am and 5pm - 020 8708 3885
Adult first contact team - between 9am and 5pm - 020 8708 7333
Planning Enquiries – open between 9am to 5pm Monday to Friday - 0208 708 2884
Planning and pre-application payments - 0208 708 4708 (this is an automated payment service available 24/7. You will be presented with a list of payment options - please press 9 for planning)
Building Control payments and enquiries - open between 9am and 5pm Monday to Friday - 020 8708 2529
Emergency out of hours
For emergency out of hours please call 020 8554 5000
Out of hours and emergency calls:
- antisocial behaviour
- registrars
- dangerous structures
- Lifeline
For child protection emergencies out of hours call 020 8708 5897
Visit us
Redbridge Customer Centre
Lynton House
255 - 259 High Road
Ilford
IG1 1NY
The Redbridge Customer Centre offers a range of council service including:
- housing
- planning
- business rates
- licensing and leaseholders
- revenue and benefits - council tax support
- collection of green garden waste bags
Day Time Monday 9am to 4pm Tuesday 9am to 4pm Wednesday 9am to 4pm (housing available between 1pm and 4pm) Thursday 9am to 4pm Friday 9am to 4pm Saturday Closed Sunday Closed Bank Holidays Closed
Accessibility
Disabled access is available at the main entrance. Facilities include:
- hearing loop
- digital support
- easy read
- larger rooms available for wheelchair access
Our website has an accessibility tool called 'Recite Me' which allows you to change the language, font size and style and magnify our website content. You can access this by clicking the accessibility button in the top right-hand corner of the page.
Write to us
Lynton House
255 - 259 High Road
Ilford
IG1 1NY
Press office
The Redbridge press office deals with all media enquiries to the Council.
For general enquiries please email pressoffice@redbridge.gov.uk
Have your say
Visit our webpage to view our consultations, give feedback, view or comment on planning applications, make a complaint and more.