Contact us

Call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information. We are open Monday to Friday from 8.30am to 6pm.

Text relay customers should dial 18001 before this number to access the text relay service.

Direct services

To make a payment – 24 hour automated payment line 020 8708 4708

Council Tax enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5670

Council Tax reduction (formerly Council Tax Benefit) – open between 8.30am to 5pm Monday to Friday - 020 8708 5690

Blue Badge application and enquiries - 020 7520 7205

Housing Benefit enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5690

Housing advice and options – open 9am to 4.45pm Monday to Friday – 020 8708 4002/4003

Child protection services - between 9am and 5pm - 020 8708 3885 

Adult first contact team - between 9am and 5pm - 020 8708 7333

Duty Planner (Planning) - open between 9am to midday Monday to Friday - 020 8708 2884

Planning and pre-application payments -  0208 708 4708 (this is an automated payment service available 24/7. You will be presented with a list of payment options - please press 9 for planning)

Building Control payments and enquiries - open between 9am and 5pm Monday to Friday - 020 8708 2529

Emergency/out of hours

For emergency out of hours please call 020 8554 5000

Out of hours and emergency calls:

• antisocial behaviour
• registrars
• dangerous structures
• Lifeline

For child protection emergencies out of hours call 020 8708 5897 

Redbridge Customer Centre

Lynton House 
255 - 259 High Road
Ilford
IG1 1NY

The Redbridge Customer Centre offers a range of council service including:

• housing
• planning
• business rates
• licensing and leaseholders
• revenue and benefits - council tax support
• collection of green garden waste bags
  
  

  Day	Time
  Monday	9am to 4pm
  Tuesday	9am to 4pm
  Wednesday	9am to 4pm (housing available between 1pm and 4pm)
  Thursday	9am to 4pm
  Friday	9am to 4pm
  Saturday	Closed
  Sunday	Closed
  Bank Holidays	Closed

Disabled access is available at the main entrance. Facilities include:

• hearing loop
• digital support
• easy read
• larger rooms available for wheelchair access

Our website has an accessibility tool called 'Recite Me' which allows you to change the language, font size and style and magnify our website content. You can access this by clicking the accessibility button in the top right-hand corner of the page. 

Lynton House
255 - 259 High Road
Ilford
IG1 1NY

The Redbridge press office deals with all media enquiries to the Council.

For general enquiries please email pressoffice@redbridge.gov.uk

Out of hours and emergency contact number 020 8554 5000

Visit our Have your say webpage to view our consultations, give feedback, view or comment on planning applications, make a complaint and more.