Contact us
It is faster and cheaper for you to get information or carry out your Council business online.
Many services are now available 24/7 online via our mobile friendly website, so don’t waste your time waiting in a phone queue. Go back to the home page to see if you can find what you need.
Or alternatively, here are some of the key tasks you’ve told us you need to do online.
Report a problem (roads and pavements, missed bin collections, fly tipping)
Book an appointment for the Register Office
Schools - admissions, waiting lists, term dates and 11 plus
Planning applications – search and comment, make an application, get advice
Council Tax - pay, register, tell us about a change or apply for a discount or exemption
Parking – pay or appeal a ticket, apply for a permit and Blue Badges
Benefits – make a claim or report a change
Libraries – find locations and opening times, renew or reserve items or find events
Housing problems – get advice, find out about your options
Council tenants and leaseholders - pay rent or lease, report a repair
Bins and recycling – collection times, order a recycling box
Have your say – complaints and compliments, public meetings and Local Forums
Telephone numbers
To make a payment – 24 hour automated payment line 020 8708 4708
Council Tax enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5670
Council Tax reduction (formerly Council Tax Benefit) – open between 8.30am to 5pm Monday to Friday - 020 8708 5690
Housing Benefit enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5690
Housing advice and options – open 9am to 4.45pm Monday to Friday – 020 8708 4002/4003
Duty Planner (Planning) - open between 9am to midday Monday to Friday - 020 8708 2884
Planning and Pre-Application payments - open between 10am and 4pm Monday, Tuesday, Thursday and Friday - 020 8708 2325
Building Control payments and enquiries - open between 9am and 5pm Monday to Friday - 020 8708 2529
Customer Contact Centre
If the service you require is not yet available online, our Customer Contact Centre Advisors can help.
Telephone lines are open between 8.30am to 6pm, Monday to Friday, except Bank Holidays when we are closed.
Email customer.cc@redbridge.gov.uk or call 020 8554 5000
Text relay customers should dial 18001 before this number to access the text relay service
Redbridge Customer Centre
The Redbridge Customer Centre, on the ground floor of Lynton House, can deal with a range of council services including:
- housing
- planning
- business rates
- licensing and leaseholders
- Revenues and Benefits including Council Tax support
- collection of Green garden waste bags
The Housing Team are also based in this office.
Normal opening hours
Monday to Friday, 9am to 4pm (excluding public holidays see above for Christmas period). Housing services are not available until 1pm on a Wednesday.
Disabled access available at main entrance
Contact details
020 8554 5000
Out of hours and emergency calls
For emergency out of hour enquiries only please call 020 8554 5000.
Child protection – 020 8708 3885 between 9am and 5pm or to report an emergency outside these hours 020 8708 5897
Report anti-social behaviour including noise out of hours – 020 8554 5000
Press Office
The Redbridge press office deals with all media enquiries to the Council.
For general enquiries please email pressoffice@redbridge.gov.uk
Out of hours and emergency contact number 020 8554 5000