You can call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information. We are open Monday to Friday from 8am to 6pm.
If you need Text Relay Services you should dial 18001 before this number to access the text relay service.
Direct services
To make a payment – 24 hour automated payment line 020 8708 4708
Please check our opening hours during Christmas and New Year
Council Tax enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5670
Council Tax reduction (formerly Council Tax Benefit) – open between 8.30am to 5pm Monday to Friday - 020 8708 5690
Blue Badge application and enquiries - 020 7520 7205
Housing Benefit enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5690
Housing advice and options – open 9am to 4.45pm Monday to Friday – 020 8708 4002/4003
Planning Enquiries – open between 9am to 5pm Monday to Friday - 0208 708 2884
Planning and pre-application payments - 0208 708 4708 (this is an automated payment service available 24/7. You will be presented with a list of payment options - please press 9 for planning)
Building Control payments and enquiries - open between 8:30am and 10:30am Monday to Friday - 020 8708 2529. After 10.30 you can email Building Control alternatively our customer services advisor will take your details and the nature of your query and pass this over to the Building Control team.
Are you worried about a vulnerable child? You can call our Child protection services - between 9am and 5pm - 020 8708 3885
Are you worried about a vulnerable adult? You can call our Adult first contact team - between 9am and 5pm - 020 8708 7333
Emergency out of office hours enquiries
For emergency out of hours please call 020 8554 5000
Out of hours emergency calls:
- antisocial behaviour
- registrars
- dangerous structures
- Lifeline
If you are worried about a vulnerable child you can call child protection emergencies out of hours call 020 8708 5897.