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Customer charter

We aim to offer a proactive planning service and an excellent standard of customer service.

https://www.redbridge.gov.uk/planning-and-building/planning/customer-charter


Referral Orders

A Referral Order has been given to you because you have pleaded guilty to an offence and it is your first or second appearance at court.

https://www.redbridge.gov.uk/young-people/referral-orders


Customer complaint and resolution policy

Information on how Redbridge Council will respond to complaints promptly and efficiently

https://www.redbridge.gov.uk/feedback-and-complaints/complaints/customer-complaint-and-resolution-policy


Book a PC and WiFi

We offer free computer and WiFi access to customers with a valid library card.

https://www.redbridge.gov.uk/libraries/book-a-pc-and-wifi


Customer experience strategy

The customer experience strategy sets out our commitment to enhancing the services we provide for our customers

https://www.redbridge.gov.uk/about-the-council/customer-experience-strategy


Contact us

Information on how to contact us

https://www.redbridge.gov.uk/contact-us


Housing privacy notice

Housing privacy notice

https://www.redbridge.gov.uk/about-the-council/privacy-and-data/privacy-notices/housing-privacy-notice


Full Variation

Any changes to a premises licence or club premises certificate that do not meet the criteria for a minor variation must be submitted as a 'full' variation to the existing licence or certificate.

https://www.redbridge.gov.uk/business/licences-and-permits/alcohol-regulated-entertainment-and-late-night-refreshment/full-variation


Pest control: bed bugs

If the property is infested by bed bugs

https://www.redbridge.gov.uk/business/environmental-health/pest-control/pest-control-bed-bugs


Premises Licence

A premises licence is required if any business or other organisation that offers the following activities on a permanent basis.

https://www.redbridge.gov.uk/business/licences-and-permits/alcohol-regulated-entertainment-and-late-night-refreshment/premises-licence