Pay or contest a Penalty Charge Notice

Pay a Penalty Charge Notice (PCN)

You may receive a Penalty Charge Notice (PCN), also known as a parking ticket or fine, for a parking offence or moving traffic offence (e.g. box junctions, bus stops, moving traffic). Notices may be left on your vehicle or be sent to you in the post. We use civil enforcement officers (CEOs) and CCTV to issue PCNs. If you receive a PCN, you have the option to either pay it or dispute it.

Do not ignore Penalty Charge Notices (PCNs). If you pay your PCN within the specified time limit, the PCN will be payable at the reduced rate of 50%.

To pay a PCN you will need

  • your PCN notice number, which is 10 digits long starting with "AF" (if it is not, your penalty was issued on a "red route" by Transport for London (TfL) or outside Redbridge; please refer to the correct authority)
  • your vehicle registration number.
  • a valid credit or debit card - this system will accept Visa, Mastercard and Switch/Maestro


Pay a PCN


Contesting a PCN

Before proceeding to contest you must have grounds to appeal.

How to contest a PCN

You can contest a PCN in one of two ways depending on how the PCN was issued and the stage of the PCN.

Informal Challenge if a PCN has been attached to your vehicle.

Formal Representation if a PCN or Notice to Owner has been posted to you.

Please note that if you have received a Charge Certificate, Reminder Notice or an Order for Recovery you will not be able to submit an informal challenge or a formal representation, find out more about Charge Certificates, Reminder Notices and Order for Recovery.


Contest a PCN


Lost or stolen PCN;

If you do not have your PCN number or this has been lost, please contact us on 020 8554 5000.

Our lines are open Monday to Friday, between 9am to 6pm.

You can still contact us via our online contact form and we will get back to you with the support you need.