Private Rented Sector Frequently Asked Questions
Who is responsible for meeting rent payments once the property has been let?
The tenant is responsible to ensure all rent due under the terms of the Assured Shorthold Tenancy agreement is paid on time each month (or as stated in the tenancy agreement).
When will I receive rent payments?
Rent is usually paid every four weeks in arrears. The average time for a council to process a claim is between 4-6 weeks. A Lettings Negotiator will monitor the tenancy during the early stages of the tenancy.
The Lettings Negotiator will be working closely with the tenant and relevant council to ensure the rents are in paid within four weeks. In the event there is likely to be a delay, the Lettings Negotiator will be in communication with you to ensure you are made aware.
What happens if the tenant breaches their tenancy?
It is important you contact the Lettings Negotiator to make them aware of the breach. Where necessary the Lettings Negotiator will try to mediate and resolve the breach.
Should the matter not be resolved to your satisfaction, you will be provided with further advice and information regarding possible steps you can take to resolve the issue.
Who manages the property?
The tenancy agreement will be between you and the tenant. It will be your responsibility to manage the property. Redbridge Council provides a tenancy support and sustainment service to both landlords and tenants but do not manage the property.
The Lettings Negotiator can be contacted should you have any concerns with regards to your tenant or any tenancy related matter.
How do I renew the tenancy?
There is no need to renew the tenancy, as it will automatically run from one period to the next on the same terms as the previous fixed term tenancy. This is called a statutory
periodic tenancy. However, should you wish to extend the agreement you can contact the Lettings Negotiator who will be happy to assist with the renewal.
The tenant has damaged my property. What should I do?
It is your tenant’s responsibility to ensure the property is maintained to reasonable standard. Should this not be the case and the property is damaged as a result of the
tenant’s negligence, you can claim against the deposit / bond under the terms of your agreement. Further information is available on request.
I want the tenant to leave. How do I evict them?
You will need to serve the appropriate notice should you wish to take back possession of your property. The type of notice differs depending on whether you wish to take back possession of the property during or at the end of the tenancy.
Please contact a Lettings Negotiator for further information.
