Reach Out domestic abuse service

Reach Out is a support service for any adult or child aged 16 or over in Redbridge who is experiencing domestic abuse.

The service provides practical help and emotional support to victims/survivors, including children and young people who have been affected by domestic abuse. There is also help available for those who are worried about their behaviour and wish to address it.

You can refer yourself or someone that you are concerned about. We will also contact you if there has been a police incident to provide support.

We work with all individuals experiencing domestic abuse, of any gender or sexuality. We believe every survivor’s story and recognise that each individual is an expert of their own experiences. We adapt our service based on your requirements, and support you with any obstacle or barriers. We recognise that domestic abuse is a gendered issue and are a proudly feminist service.


If you need help, advice or are worried for somebody else

Please remember to phone 999 if you are in immediate danger. If you dial 999 but it is not safe to speak, press ‘55’ to alert the operator


Abusive behaviour is considered domestic abuse if both individuals are over the age of 16 and are personally connected (e.g.: in a relationship, separated, relatives). For a full description of what personally connected means, please visit the website (opens in a new window)

Abusive behaviour might include:

  • physical abuse
  • violent or threatening behaviour
  • controlling or coercive behaviour
  • sexual abuse
  • financial abuse
  • psychological/emotional abuse
  • or tech abuse

This might be a single incident or there may be a pattern of behaviour.

For more information visit the domestic abuse page.


The team

  • Intervention Specialists - our Intervention Specialists, who are all IDVA-qualified, keep survivors’ safety and views at the centre of all multi-agency work
  • Women & Children’s Officers - our Women & Children’s Officers support with resettlement and recovery after someone has fled to a new area following abuse
  • Women’s Safety Officers - our Women’s Safety Officers maintain regular contact with those whose partners/ ex-partners/ family members are going through the Spotlight Programme
  • Spotlight Specialist/Support Workers - our Spotlight Specialist and the Spotlight Support Workers work closely with those who wish to address their harmful behaviours


What support we provide

We understand that everyone's situation is unique. Our team is here to support you in a way that works best for you and keeps you safe. You might need:

  • one-on-one confidential, non-judgemental support
  • information on how to stay safe at home
  • help finding refuge or a safe accommodation
  • help with contacting the police
  • support if you're thinking about going to court
  • access to legal advice
  • emergency financial assistance for those who are destitute
  • help managing your finances and access to debt advice
  • access to immigration support
  • information on local support networks
  • group support where you can connect with others who understand what you’ve experienced

We also help children and young people who have been affected by domestic abuse to access a range of support including therapy and community groups.

Our Spotlight Programme is available to those who have hurt or frightened someone they care about and want to make changes to their behaviour.


Help if you think your behaviour is abusive

Recognising and talking about how you have treated others badly is not easy. There is support available if you would like to change your behaviour.

The Spotlight Programme is for those who have hurt or frightened their partner, ex-partner or family member and want to make changes to their behaviour. It's a safe space where we will help you to develop respectful and non-abusive relationships.

The Spotlight Programme is accredited by Respect, the lead organisation for safe and effective work with perpetrators of abuse.

For more information visit the Spotlight Programme page


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