Report a misplaced or damaged bin

If our collection crew has misplaced or damaged your wheelie bin, recycling box or food caddy, you can report it to us.

If your bin was stolen, you'll need to order a replacement bin.

 

Provide video evidence of a misplaced or damaged bin 

If you’re reporting a misplaced or damaged wheelie bin or recycling box, you’ll need to provide video evidence. This could be CCTV or Ring doorbell footage. The video must show our crew misplacing or damaging it. 

 

What happens next  

We’ll look into your report and contact you if we need more information.

We’ll replace your food caddy for free, while stocks last.

We’ll let you know if you can get a free replacement wheelie bin or recycling box. If we approve your request, we aim to deliver it within 10 working days.

If your video does not show our crew misplacing or damaging your bin, you’ll need to pay for a replacement

 

Order a different size bin 

See more information on if you need to order a different size bin