Order a replacement bin or box

You need can request a replacement bin if:  

• your bin has been damaged   
• your bin has gone missing   
• your bin was stolen 
• you are a new resident and no bin was left for you at the property 

You can send us video evidence if your bin has been misplaced or damaged by our crew. This may mean you won’t have to pay for the bin. 

We only collect waste in approved, branded containers. 

If you use unapproved containers, they may not meet safety standards and could come loose during collection. This could be dangerous for staff and the public. 

Order a recycling box   

You can order additional or replacement recycling boxes for £7.45 each. Every box is delivered with a soft lid.  

You have the choice to order a lid separately. A soft lid is £1 or a hard rigid lid is £3.  

Delivery is included in the price. 

 

Order a different size bin 

Larger bin 

The standard size is 180 litres but we understand that some households may need a different size. The larger wheelie bin is 240 litres. 

If you need a larger bin, you must:  

• have 6 or more people living in your house 
• have 2 or more children in nappies 
• you produce large amounts of medical or incontinence waste 
• be recycling correctly, this will be monitored  

You need to be recycling everything you can to be able to receive a larger, 240 litre wheelie bin. 

The cost for a larger wheelie bin is £16.00. Delivery is included in the price. 

If you are approved for a larger bin, your current 180 litre will be collected and replaced with a 240 litre bin. 

Smaller bin 

Most households will use the standard sized wheelie bin (180), but we understand some households may need a smaller size.   

The smaller bin is 140 litres. It’s the same height as the standard sized wheelie bin but it's narrower in size. 

 

Order a replacement bin or box  

You’ll need to pay for a replacement bin or box:  

• wheelie bin is £16.00 each  
• recycling box is £7.45 each (comes with a soft lid) 
• a soft lid is £1 or a hard rigid lid is £3 

Delivery is included in the price. 

 

 

What happens next  

We aim to deliver within 10 working days. 

We’ll contact you if we need more information. 

 

New to Redbridge 

Wheelie bins and recycling containers should be left at the property for new residents when someone moves out.  

If you have checked and there is no bin at the property, you can request a replacement bin.  

You can also request two free recycling boxes if you do not have any.  

You’ll need to complete the replacement form and upload photo evidence to show you’ve recently moved to the borough. 

While you wait for your new recycling boxes, you can present your recycling in cardboard boxes or clear sacks. You can also put out up to three black rubbish bags each week while you wait for your wheelie bin. 

We’ll not collect any recycling from dustbins. 

 

 

Report a stolen or damaged bin 

You need to pay for replacement bins. This includes stolen, lost and damaged bins. 

You can send us video evidence if your bin has been misplaced or damaged by our crew. This may mean we can give you a bin free of charge. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You can request a replacement bin if: 

• your bin has been damaged  
• your bin has gone missing  
• your bin was stolen 

 

Cost 

You’ll need to pay for a replacement bin or box: 

• Wheelie bin is £20.00 each 
• Recycling box is £7.45 each and come with a soft lid included.
• A soft lid is £1 or a hard rigid lid is £3.

Delivery is included in the price. 

 

Do you need a different size bin? 

The standard bin is 180 litres. This is the same as three large black refuse sacks. You'll be able to get more in if you use smaller sacks like peddle bin liners.  

If you feel that your bin is too big or too small, you can request a change. 

Smaller bin  

Most households will use the standard sized wheelie bin (180), but we understand some households may need a smaller size.  

The smaller bin is 140 litres. It’s the same height as the standard sized wheelie bin but it's narrower in size. 

Larger bin 

The larger bin is 240 litres. This is roughly equivalent to five to six large black refuse sacks. You may be able to fit even more in if you use smaller bags, such as pedal‑bin liners. Please see below criteria if you are eligible for a larger bin request to be approved. 

• there are 6 or more people living in your home 
• you have 2 or more children in nappies 
• you produce large amounts of medical or incontinence waste 
• you already recycle everything you can. Larger bins will not be issued if you’re not recycling effectively. We’ll monitor your recycling participation 

The cost for a larger wheelie bin is £20.00. 

If you are approved for a larger bin, your current 180 litre will be collected and replaced with a 240 litre bin.

 

How to order

What happens next  

We aim to deliver the bin or box within 10 working days. It may take longer if we need to check the order is right for you. 

We’ll contact you if we need more information. 

 

If our crew has misplaced or damaged your bin or box 

Let us know as soon as possible.   

If you have video evidence showing our crew members misplacing or damaging your bin, send this to us so we can investigate. For example, your ring doorbell or CCTV footage. Email cleansing.services@redbridge.gov.uk 

We may replace your wheelie bin or recycling box free of charge.