Order a replacement bin or box
You will need to request a replacement bin if:
- your bin has been damaged
- your bin has gone missing
- your bin was stolen
- you are a new resident and no bin was left for you at the property
You can send us video evidence if your bin has been misplaced or damaged by our crew. This may mean you won’t have to pay for the bin.
We only collect waste in approved, branded containers.
If you use unapproved containers, they may not meet safety standards and could come loose during collection. This could be dangerous for staff and the public.
We will always try to provide you with a new bin where possible, but sometimes we may provide a refurbished bin. It should be clean and presentable at the time of delivery. If this is not the case, please email cleansing.services@redbridge.gov.uk and include photographs.
Order a recycling box
You can order additional or replacement recycling boxes for £7.45 each. Every box is delivered with a soft lid.
You have the choice to order a lid separately. A soft lid is £1 or a hard rigid lid is £3.
Delivery is included in the price.
Order a different size bin
Larger bin
The standard size is 180 litres but we understand that some households may need a different size. The larger wheelie bin is 240 litres.
If you need a larger bin, you must:
- have 6 or more people living in your house
- have 2 or more children in nappies
- you produce large amounts of medical or incontinence waste
- be recycling correctly, this will be monitored
You need to be recycling everything you can to be able to receive a larger, 240 litre wheelie bin.
The cost for a larger wheelie bin is £20.00. Delivery is included in the price.
If you are approved for a larger bin, your current 180 litre will be collected and replaced with a 240 litre bin.
Smaller bin
Most households will use the standard sized wheelie bin (180), but we understand some households may need a smaller size.
The smaller bin is 140 litres. It’s the same height as the standard sized wheelie bin but it's narrower in size.
Order a replacement bin or box
You’ll need to pay for a replacement bin or box:
- wheelie bin is £20.00 each
- recycling box is £7.45 each (comes with a soft lid)
- a soft lid is £1 or a hard rigid lid is £3
Delivery is included in the price.
Order a replacement bin or box
What happens next
We aim to deliver within 10 working days.
We’ll contact you if we need more information.
New to Redbridge
Wheelie bins and recycling containers should be left at the property for new residents when someone moves out.
If you have checked and there is no bin at the property, you can request a replacement bin.
You can also request two free recycling boxes if you do not have any.
You’ll need to complete the replacement form and upload photo evidence to show you’ve recently moved to the borough.
While you wait for your new recycling boxes, you can present your recycling in cardboard boxes or clear sacks. You can also put out up to three black rubbish bags each week while you wait for your wheelie bin.
We’ll not collect any recycling from dustbins.
Order a replacement bin or box
Report a stolen or damaged bin
You need to pay for replacement bins. This includes stolen, lost and damaged bins.
You can send us video evidence if your bin has been misplaced or damaged by our crew. This may mean we can give you a bin free of charge.
