Planning and Building Control privacy notice

Who we are and what we do

The London Borough of Redbridge Council is a data controller under the UK Data Protection law as we collect and process personal information about you in order to provide Planning and Building Control services and meet our statutory obligations. Please see below why we need your information.

Any questions regarding our privacy practices should be sent to:

Data Protection Officer
8th Floor Rear
255-259 High Road
Ilford, Essex IG1 1NY


Tel: 0208 708 3890

Why we need your information and how we use it

We use your information for the purposes of processing and determining planning applications, building control regulations, dangerous structures, street naming and numbering, planning policy and investigating alleged breaches.

We have a statutory obligation to provide these services in accordance with the following legislations:

  • The Building Act 1984
  • The London Building Act 1939
  • Town and Country Planning Act 1990
  • Planning and Compulsory Purchase Act 2004
  • Planning Act 2008
  • Proceeds of Crime Act 2002
  • Local Government Act 1972

What type of information is collected from you

In order to administer our services we collect the following information from you:

  • name
  • address
  • email
  • telephone number
  • bank details
  • agent contact details (if applicable)
  • full address of the development

The Council is required to publish planning applications on its website which includes applicant/agent name and address, however, we will redact personal information such as signatures, email addresses and telephone numbers.

We charge for Planning and Building Control applications and will record payment amounts made, amounts outstanding and the action taken to recover monies owed.

Enforcement cases remain confidential and at no time will we divulge the details of complainants who have informed us of alleged planning breaches.

Generally, the information we hold will have been provided by you (on an application or enquiry form or when we communicate with you), but we may also hold information provided by third parties where this is relevant i.e. complainants, LGO, other council departments.

We will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.


Who your information may be shared with (internally and externally)

We may share information you have provided, and obtain information about you from other Redbridge Council departments such as Highways or Housing where held and only as appropriate.

We may share your information with external agencies such as the Planning Inspectorate or Local Government Ombudsman in the event of direct appeals or complaints.

We will not disclose any information to any company outside of LB Redbridge except to prevent fraud, or if required to do so by law.


How long we keep your information (retention period)

Planning decisions are kept in hard copy format for 6 months and then they are required to be published on our website and the information retained ad infinitum.

Marketing and E-Newsletters

Please see the relevant section of the Corporate Privacy Notice

Business Intelligence, Profiling and Automated-Decision making

Please see the relevant section of the Corporate Privacy Notice

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

How you can access, update or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a Subject Access Request. Find out more about how to make a Subject Access Request.

The accuracy of your information is important to us to be able to provide relevant services more quickly.   We are working to make our record keeping more efficient.  In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email or contact:

Planning Business Manager
11th Floor (Front) Lynton House
255-259 High Road

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice

Information Commissioner’s Office

Please see the relevant section of the Corporate Privacy Notice

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