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Customer complaint and resolution policy

Information on how Redbridge Council will respond to complaints promptly and efficiently

https://www.redbridge.gov.uk/feedback-and-complaints/complaints/customer-complaint-and-resolution-policy


Public rights of way

A public right of way is a piece of land over which the public have a right to pass.  They can be carriageways, footpaths, bridleways, byways (open to all traffic), restricted byways and cycle routes.

https://www.redbridge.gov.uk/roads-and-pavements/more-on-roads-and-pavements/public-rights-of-way


A dry cleaning business was left with a permanent stain after being fined more than £10k over hazardous waste dumped in a Redbridge Nature Reserve

Dumping waste in Redbridge? You risk getting a criminal record and fined thousands

https://www.redbridge.gov.uk/news/june-2026/dumping-waste-in-redbridge-you-risk-getting-a-criminal-record-and-fined-thousands


Restaurant at the centre of fly-tipping complaints fined over £7k

Restaurant at the centre of local fly-tipping complaints fined over £7000 following Redbridge Council led court prosecution

https://www.redbridge.gov.uk/news/march-2024/restaurant-at-the-centre-of-local-fly-tipping-complaints-fined-over-7000-following-redbridge-council-led-court-prosecution


Apply for a residents parking permit

You need a valid resident’s parking permit to park a car or van on the street outside your home in Redbridge. 

https://www.redbridge.gov.uk/parking/resident-parking-permit


Occasional sales licences

An occasional sale is defined as a group of five or more buyers or sellers operating from a site that is not normally licenced for other trading purposes.  

https://www.redbridge.gov.uk/business/licences-and-permits/occasional-sales-licences


Sell your leasehold property

If you’re a leaseholder you can sell your home at anytime.   

https://www.redbridge.gov.uk/housing/council-leaseholders/sell-your-leasehold-property


Cabinet - Wednesday, 29th November, 2023 7.15 p.m., MOVED

All published information, including reports, for Agenda for Cabinet on Wednesday, 29th November, 2023, 7.15 p.m.

https://moderngov.redbridge.gov.uk/ieListDocuments.aspx?CId=267&MId=8641&Ver=4


How is my pension calculated?

Every year, you will build up a pension at a rate of 1/49th of the amount of pensionable pay you received in that scheme year.

https://www.redbridge.gov.uk/pensions/in-the-scheme/how-is-my-pension-calculated


Scams

Redbridge Trading Standards aims to achieve a fair, safe trading environment with informed and confident consumers.

https://www.redbridge.gov.uk/business/trading-standards/scams-and-illegal-money-lending