Pre application advice

We are currently unable to accept postal pre-applications due to the Coronavirus (COVID-19) situation. We can only accept online or email ( pre-applications.


Pre-application feedback survey

Pre-application engagement by prospective applicants offers significant potential to improve both the efficiency and effectiveness of the planning application system and improve the quality of planning applications and their likelihood of success.

As part of an on-going improvement project within the Development Management team, we want to hear what you think of our pre-application advice service and the ways in which you think it can be improved. Please take a few minutes of your time to tell us what you think.

Pre-application structure and fees

Our pre-application guidance note (PDF 1.5MB) details all our advice services, how they operate, and what charges are involved.

Please read this fully to identify what service you need to apply for. It is the responsibility of the party submitting the advice request to apply under the correct option.

We encourage all pre-applications to be applied for online. The sections below provide details on how to do this.

Unfortunately, we can only currently offer online payment on submission for our Duty Planner - standard service. We are looking to introduce on submission online payment capabilities for all advice options during 2020.

It is important to remember you may also need permission from Building Control for your project. 


Duty Planner - standard service

Due to the coronavirus (COVID-19) situation these appointments will now take place by phone. The planning officer on duty will call you at the beginning of the appointment slot you book. Please do not come to Lynton House.

We offer an online booking service for our Duty Planner - standard service. You can book, pay for, amend and cancel your appointment through this online service. 

This service is detailed in full in our pre-app guidance note (PDF 1.5MB), and is designed as an appointment only service for basic residential developments (such as an extension) which are not in a conservation area.

This service consists of a 20 minute appointment (booked in advance) between 10am and midday every Monday, Thursday and Friday. This service will not provide a written statement from the Council, but you can make any notes you wish during the meeting. If you have any plans of your proposed development please email these to at least 2 working days before your appointment. We also encourage you to read our Housing Design SPD prior to your appointment.

The charge per appointment is £95.


Book a Duty Planner appointment online


Duty Planner - advanced service 

If your residential development is too large or too complex to be considered under the standard service you will need to apply for the advanced service.

This service is detailed in full in our pre-app guidance note (PDF 1.5MB) and is designed as a written response only system for complex residential developments (such as multiple extensions, or developments in a conservation area).

If you have any plans of your proposed development please submit these with your request. Photos of your house can also be helpful. We also encourage you to read our Housing Design SPD prior to requesting advice.

You can check if your site is in a conservation area online. We advise reading our conservation area guidance documents before requesting advice.

The charge per request is £175.

To submit a Duty Planner - advanced service request you will need to register your contact details with our secure planning and building online service, you can track the status of this and any other pre-application enquiries that you make.


Register and submit for Duty Planner written advice

Pre-application enquiry service

Due to the coronavirus (COVID-19) situation all pre-application meetings will take place virtually.

This service is designed for advice on new residential units (such as new houses or flats) and on commercial developments. 

The different options, including fees, are detailed in full in our pre-app guidance note (PDF 1.5MB). Some options have an optional meeting - you will need to specifiy in your request whether you would like a meeting.

Submit a pre-application enquiry online

To submit a planning pre-application enquiry you will need to register your contact details with our secure planning and building online service, you can track the status of this and any other pre-application enquiries that you make.

You will need to include the following with your submission for it to be processed and allocated to a case officer to be considered:

  • state the pre-application category (as detailed in our guidance note e.g. small, medium, etc.)
  • describe the works you wish to carry out (in sufficient detail to calculate the fee)
  • site location plan at a scale of 1:1250 with a red line around the boundary of the site
  • proposed drawings (to metric scale, with significant dimensions annotated)
  • site photographs


Register and submit pre-application enquiry


Paying for your pre-application enquiry

You can pay for your pre-application enquiry, and Duty Planner - advanced service request securely over our automated phone service using a debit or credit card on 0208 708 4708. You will be presented with a list of payment options - please press 9 for planning.

Please allow 24 to 48 hours for us to register your request. You will need your unique Redbridge pre-application reference to make payment which we will send to you.

When making payment you will need to input your reference number without any letters or special characters. For example:

  • Paying for pre-application enquiry P0100/19 - you would need to type 010019 into our automated payment service

Alternatively, we can send you a link to pay online.

If you need to pay via a different route (such as a bank transfer) please state this as part of your submission and we can organise this with you.

If you have not received your reference number or have any other issue using this automated service please complete a contact us form.

We are no longer able to accept cheque payments for any Planning services. If a cheque is received we will securely dispose of this and provide advice on how to pay online or by phone.


Design Review Panel

Redbridge has an independent Design Review Panel, operated by Frame Projects; we will refer pre-application projects for major developments (10 units +) to the panel as well as certain smaller applications (such as those in Conservation Areas). The Redbridge Design Review Panel provides expert advice to applicants, council officers and the planning committee during the pre-application process, and by commenting on planning applications. Additional fees are applicable for Panel meetings.

Further information is available here on the Design Review Panel.

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