Essential user parking permits
New permit system launch
We are transitioning to a new online parking permit system. This change affects all types of permits including resident, business, and visitor permits.
You’ll not be able to park in your parking zone until you receive the parking permit and can display this in your car.
What you need to do
To use the new system, you may need to create a new account and you will need to submit the following documents:
• Proof of residence (for example - Council Tax account, utility bill, bank statement)
• Proof of vehicle ownership (for example - V5C logbook or company car documentation)
Even if you've submitted these documents before, you must resubmit them. This is to ensure data protection and eligibility verification.
Security and data protection
No existing documentation will be migrated to the new system. This is a deliberate decision to protect your personal data and ensure only valid applications are processed.
You can get an essential user parking permit if you work for or are connected to a health service, Redbridge Council, The Metropolitan Police or fire service.
Permits are available for 12 months and cost £456.50
Application
To apply for an essential user parking permit you must follow these steps:
Step 1: Prove your eligibility
To prove your eligibility for an essential user permit we need:
Proof of employment
A letter on headed stationery from your employer confirming employment and that the vehicle is for essential business use.
Proof of vehicle ownership
If you are the registered owner, please provide a photocopy of one of the following documents as proof of ownership. The document must clearly show your name, address and registration number:
- vehicle registration document
- valid certificate of insurance and policy schedule with your name as the main policyholder
- a sales invoice for the vehicle
If you are not the registered owner of the vehicle, please provide a photocopy of one of the following documents as proof that you have the right to use the vehicle:
- signed and dated letter from your employer (if using company car) stating that you are an employee of the company and
- vehicle registration number and address where the vehicle will be kept
- a copy of the logbook and lease agreement showing the vehicle is registered to that company
- hiring or leasing agreement
- a valid certificate of insurance/policy schedule
Photocopies must be clear. If the information cannot be read, it may delay your application.
Step 2:
To apply or renew a parking permit
Replacement
If a permit has been lost or stolen – We will issue you with a replacement permit. The replacement permit will show the same expiry date as your previous permit. There is a £27.50 admin charge for replacement permits to cover our costs.
To apply for a replacement permit please contact the Parking Team as soon as possible:
Please kindly provide your contact number along with vehicle registration and permit reference.
Change of details
If you have moved, changed your name or have a new vehicle you need to inform us:
Change your details on a resident’s parking permit
If you are changing your vehicle you must return your current permit along with the change of details form.
There is a £27.50 admin charge for changes made to permits to cover our costs.
You should receive your permit through the post within 10 working days from the date we receive your application.
Cancellation
To cancel and get a refund on your permit you must complete a refund form (PDF 153KB) and return your permit to parking management via email with a photo attached of your destroyed permit crossed out with a black marker with an “X” we will then cancel this on our system.
We will issue a refund for any time remaining on the permit, minus a £27.50 admin fee.
We will then issue a refund either over the telephone or to the card which was used to pay where most applicable.
You should receive your permit through the post within 10 working days from the date we receive your application.
