Residents help shape housing services across Redbridge

Published: 17 September 2026

Hundreds of Redbridge tenants and leaseholders are helping improve housing services by sharing their experiences and working with the Council to tackle issues that matter most to them.  

Over the past year, more than 700 residents took part in a wide range of engagement activities, including estate days, local housing forums, surveys, focus groups and resident scrutiny panels. The Council also kept nearly 1,000 more residents updated through newsletters and feedback reports, helping ensure residents can see how their views are being used. 

One of the most successful ways of reaching residents has been through estate days, which bring housing teams directly into neighbourhoods to listen, answer questions and resolve concerns. Since 2024, these events have generated more than 770 resident contacts across estates and neighbourhoods in Redbridge. 

These conversations lead to meaningful improvements. Residents have highlighted concerns about repairs, damp and mould, service charges and anti-social behaviour, with issues referred to the relevant teams for action and follow-up. Resident feedback has also helped shape clearer housing information, improvements to how anti-social behaviour is reported, and new service standards for housing services. 

Residents have also played an active role in holding services to account. Through scrutiny panels, focus groups and co-creation projects, tenants and leaseholders have worked alongside officers to review services, challenge performance and help shape future priorities. Their feedback has informed the Council's Tenant and Leaseholder Engagement Strategy, Housing Service Annual Report and a range of service improvement projects. 

Cllr Saima Ahmed, Cabinet Member for Housing and Homelessness, said: “The best way to improve services is to hear directly from the people who use them every day. When residents tell us about problems, such as repairs, damp and mould, anti-social behaviour or issues on their estate, we want to listen and take action. These conversations help us understand what's working, where we need to do better, and how we can make a real difference to people's homes and communities.” 

With estate days taking place across the summer and more forums and resident involvement opportunities planned, the Council will continue working closely with tenants and leaseholders to ensure resident voices remain at the heart of housing services. 

Learn more about how residents’ can get involved: https://engage.redbridge.gov.uk/resident-engagement-team