Redbridge among top performing London councils for housing satisfaction
Published: 19 March 2026
New survey results show many Redbridge council tenants continue to feel positive about the housing services they receive, with satisfaction improving across almost every measure. The monthly survey helps track how well services are meeting tenants’ needs, what feels good and where improvements are still needed.
Redbridge Council carries out an annual Tenant Perception Measures Survey with the borough’s 4,674 council homes, as part of the regulatory requirements set by the Regulator of Social Housing. Last year, 1,784 tenant survey responses were reported to the Regulator.
The survey gathers tenants’ views and experiences, helping us understand what matters most to them and ensuring we continue to deliver the highest possible standard of service.
The latest results show many people reporting good experiences with repairs, feeling respected in their interactions and feeling safe and well supported in their homes. Overall satisfaction has risen to 68%, and Redbridge is now performing among the strongest London councils across most of the areas residents were asked about.
Councillor Saima Ahmed, Cabinet Member for Housing and Homelessness, said: “Hearing that more residents are feeling happier with their homes and the service they receive really matters. I’m proud of the teams who work hard every day to keep homes safe, carry out repairs and support people when issues come up.
“We know there is more to do. Some residents don’t feel their voices are acted on, and the complaints process needs to be clearer and quicker. We’re changing that and I want people to feel the difference. Everyone deserves a good, safe home which is why we’re committed to investing in a service that treats residents with care and respect.”
Residents also highlighted areas where they want to see further progress. While many feel well informed, the Council found improvements were required handling certain complaints and translating feedback into action.
Investment continues across housing services to support the improvements residents value most. This includes upgrades to digital systems that help staff respond faster, essential safety checks, maintenance of shared areas and long-term work to protect the quality and safety of homes.
Redbridge Council will continue focusing on reliable services, clear communication and the everyday experience that matters most to residents.
