Redbridge working with landlord providers to protect vulnerable residents ahead of telephone switch-off
Published: 4 July 2025
Redbridge Council is working with the leading UK phone companies to help vulnerable residents prepare for the shutdown of the old landline network.
By January 2027, the analogue technology which has connected homes and businesses throughout the country for decades, will be shut down. The network, known as the Public Switched Telephone Network (PSTN), is becoming increasingly fragile, less reliable, and more difficult to maintain. As a result, landline providers are upgrading the old technology to modern digital services. The respective landline companies should inform customers in advance of the migration.
While phone numbers will remain the same, and most handsets will work fine, it's crucial to check other services that utilise the landline, such as telecare devices, payment systems, and burglar alarms, for digital compatibility.
This transition will be seamless for most users; however, vulnerable individuals who rely on telecare alarms will require special attention to ensure that these alarms continue to function correctly during the switchover.
Cllr Helen Coomb, Cabinet Member for Resources and Transformation, said: The UK’s traditional landline is getting an upgrade, and most calls will soon be made over a broadband line. Start preparing now – check your devices for relatives who depend on your support and encourage others to do the same.
“We’ve been working closely with the landline providers to identify vulnerable customers before the switch. Sharing information with these providers will enable them to offer the necessary support to those who need it most, ensuring they're not alone in this transition.
“While your landline provider should contact you ahead of the switchover, it's a good idea to check in with them now to confirm their plan for your landline number if you’re a telecare user. They will help ensure your alarm continues to function correctly during the switchover. If you’re unsure of anything, please get in touch with your landline provider.”
In Redbridge, approximately 1,650 service users use Telecare.
Find out more at Digital Phone Switchover.
