Redbridge Council launches ‘Reach Out’ a new support service for victims of domestic abuse

Published: 14 April 2020

Figures released this week have highlighted a worrying increase in domestic abuse following the Government mandated lockdown.

Recent figures from Refuge’s National Domestic Abuse helpline show a 25 percent increase in  people contacting the team for help since the lockdown.

In response, Redbridge Council have launched Reach Out -  a new support service for any adult who is being abused, or is fearful of being abused. Reach Out provides a range of services, including support for the victim, counselling and practical advice on issues such as housing, finance and benefits. If you are unhappy or scared with what you are seeing or hearing at home, Reach Out can provide you with help.  Services for children include counselling and on line support and telephone support through Box Up Crime.  

The service also provides advice and support for adults who are struggling to cope with their behaviour, which may be causing a family member to be harmed or to be living in fear.  These individuals will be offered an online support programme, which is designed to help perpetrators of abuse understand their behaviour, and stop abuse from happening at home.

The Reach Out number is 0800 145 6410 and will operate Monday to Friday between 9am and 5pm. Residents can also email

In an emergency, always call 999.

Cllr Jas Athwal, said:

“Many households may be facing a combination of money worries, anxiety linked to isolation, and issues surrounding job security, which can all increase tensions and stress. 

“We know the last place a victim of domestic abuse wants to be is trapped at home with their abuser. So, we want all residents to know that Reach Out is there to provide support throughout this difficult time.  We launched this new service to make sure more families feel safe, and know that help is at the end of the phone.

“Reach Out is also designed to work virtually with perpetrators of abuse so they can understand how their behaviour and actions impact those around them.”

This service is open to all adults, who are victims of domestic abuse, including parents or family members who are being abused or living in fear of their teenage or grown-up children. 

For further information, please visit .

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