Tenant satisfaction measures
Overall satisfaction
Question 1
Taking everything into account, how satisfied or dissatisfied are you with the service provided by London Borough of Redbridge?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Go to Question 3 if Question 1 is not Fairly dissatisfied or Very dissatisfied
*Question 2
Why are you (Response to Question 1) with the overall service?
Repairs and maintenance
Question 3
Has London Borough of Redbridge carried out a repair to your home in the last 12 months?
- Yes
- No
Go to Question 6 if Question 3 is No
Question 4
How satisfied or dissatisfied are you with the overall repairs service from London Borough of Redbridge over the last 12 months?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Question 5
How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Homes
Question 6
How satisfied or dissatisfied are you that London Borough of Redbridge provides a home that is well maintained?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Question 7
Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that London Borough of Redbridge provides a home that is safe?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Go to Question 8 if Question 6 is not Fairly dissatisfied, Very dissatisfied and Question 7 is not Fairly dissatisfied, Very dissatisfied
*Question 8
Why are you not satisfied that London Borough of Redbridge provides a home that is safe?
Communal areas
Question 9
Do you live in a building with communal areas, either inside or outside, that London Borough of Redbridge is responsible for maintaining?
- Yes
- No
- Don't know
Go to Question 11 if Question 9 is not Yes
Question 10
How satisfied or dissatisfied are you that London Borough of Redbridge keeps these communal areas clean and well maintained?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Neighbourhoods
Question 11
How satisfied or dissatisfied are you that London Borough of Redbridge makes a positive contribution to your neighbourhood?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
- Not applicable
- Don't know
Question 12
How satisfied or dissatisfied are you with London Borough of Redbridge’s approach to handling anti-social behaviour?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
- Not applicable
- Don't know
Communication
Question 13
How satisfied or dissatisfied are you that London Borough of Redbridge listens to your views and acts upon them?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
- Not applicable
- Don't know
Question 14
How satisfied or dissatisfied are you that London Borough of Redbridge keeps you informed about things that matter to you?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
- Not applicable
- Don't know
Question 15
To what extent do you agree or disagree with the following London Borough of Redbridge treats me fairly and with respect?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
- Not applicable
- Don't know
Complaints
Question 16
Have you made a complaint to The London Borough of Redbridge in
the last 12 months?
- Yes
- No
Go to Q18 if Q16 is No
Question 17
How satisfied or dissatisfied are you with London Borough of Redbridge’s approach to complaints handling?
- Very satisfied
- Fairly satisfied
- Neither satisfied nor dissatisfied
- Fairly dissatisfied
- Very dissatisfied
Additional feedback
*Question 18
Is there anything else you'd like to say about the service you receive from London Borough of Redbridge?
*Additional open questions added to questions prescribed by Regulator of Social Housing.
