Tenant satisfaction measures

Overall satisfaction

Question 1

Taking everything into account, how satisfied or dissatisfied are you with the service provided by London Borough of Redbridge?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied

Go to Question 3 if Question 1 is not Fairly dissatisfied or Very dissatisfied

*Question 2

Why are you (Response to Question 1) with the overall service? 

 

Repairs and maintenance

Question 3

Has London Borough of Redbridge carried out a repair to your home in the last 12 months?

  • Yes
  • No

Go to Question 6 if Question 3 is No

Question 4

How satisfied or dissatisfied are you with the overall repairs service from London Borough of Redbridge over the last 12 months?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied

Question 5

How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied

 

Homes

Question 6

How satisfied or dissatisfied are you that London Borough of Redbridge provides a home that is well maintained?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied

Question 7

Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that London Borough of Redbridge provides a home that is safe?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied

Go to Question 8 if Question 6 is not Fairly dissatisfied, Very dissatisfied and Question 7 is not Fairly dissatisfied, Very dissatisfied

*Question 8

Why are you not satisfied that London Borough of Redbridge provides a home that is safe?

 

Communal areas

Question 9

Do you live in a building with communal areas, either inside or outside, that London Borough of Redbridge is responsible for maintaining?

  • Yes
  • No
  • Don't know

Go to Question 11 if Question 9 is not Yes

Question 10

How satisfied or dissatisfied are you that London Borough of Redbridge keeps these communal areas clean and well maintained?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied

 

Neighbourhoods

Question 11

How satisfied or dissatisfied are you that London Borough of Redbridge makes a positive contribution to your neighbourhood?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied
  • Not applicable
  • Don't know

Question 12

How satisfied or dissatisfied are you with London Borough of Redbridge’s approach to handling anti-social behaviour?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied
  • Not applicable
  • Don't know

 

Communication

Question 13

How satisfied or dissatisfied are you that London Borough of Redbridge listens to your views and acts upon them?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied
  • Not applicable
  • Don't know

Question 14

How satisfied or dissatisfied are you that London Borough of Redbridge keeps you informed about things that matter to you?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied
  • Not applicable
  • Don't know

Question 15

To what extent do you agree or disagree with the following London Borough of Redbridge treats me fairly and with respect?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied
  • Not applicable
  • Don't know

 

Complaints

Question 16

Have you made a complaint to The London Borough of Redbridge in
the last 12 months?

  • Yes
  • No

Go to Q18 if Q16 is No

Question 17

How satisfied or dissatisfied are you with London Borough of Redbridge’s approach to complaints handling?

  • Very satisfied
  • Fairly satisfied
  • Neither satisfied nor dissatisfied
  • Fairly dissatisfied
  • Very dissatisfied

 

Additional feedback

*Question 18

Is there anything else you'd like to say about the service you receive from London Borough of Redbridge?


*Additional open questions added to questions prescribed by Regulator of Social Housing.