Help improve housing services

On this page you will find information about opportunities to get involved with Housing Services as a council tenant or leaseholder.

Following a review of our resident engagement opportunities we have recruited a new panel of volunteer tenants and leaseholders which is called the Resident Influence and Scrutiny Panel. We will be publicising further information about the new panel and, in addition, quarterly Housing Forums will be held in your local area.

To keep up to date on housing service information plus resident events, consultations and surveys you can subscribe to our quarterly e-newsletter, Housing News

We hope this will provide you with information to encourage you to spare as little or as much time as you can to get involved.

To discuss how you can get involved, email or call 020 8518 2400.


Tenants' Conference Saturday 6 July 2024

Leaseholders' Conference Saturday 20 July 2024

City Gates Church, 25-29 Clements Road, Ilford, IG1 1BH from 9.30am to 2pm (hot lunch included)

Our Annual Resident Conferences are a great opportunity to hear and feedback on key business updates affecting you and your home and hear from some of our Executive Team, colleagues from across the Housing Service and guest speakers. This year we are holding separate events for Tenants and Leaseholders.

The conferences have been arranged by our Resident Engagement Team in collaboration with our Resident Housing Panel, to make sure that we have resident voices at the heart of our decision making. We want to hear your voices and opinions about what matters to you, your experience being a resident and how we could improve on the service we give you.

The conference offers a full programme of opportunities to get involved.

The full agenda will be released soon.

Our housing team members will be available to speak to you regarding your housing services alongside our repairs contractor, Mears.

The Tenants' Conference is currently fully booked.

Book your place at the Leaseholders' Conference

All bookings will be confirmed to you be email.  Please do not arrive at the venue until you have received a confirmation email.


 We will be publishing further information on forthcoming resident events and activities for 2024.

Resident Meeting What is Discussed? When and where

Tenants' Conference






Leaseholders' Conference


This is an annual half-day event where you can meet staff, listen to speakers on various housing issues and browse information stands. A hot lunch is included.

Tenants' Conference:

Saturday 6 July 


Leaseholders' Conference:

Saturday 20 July


City Gates Church, 25-29 Clements Road Ilford, IG1 1BH


Resident Scrutiny Panel reports