Help improve housing services

On this page you will find information about opportunities to get involved with Housing Services as a council tenant or leaseholder.

You can:

  • attend a resident meeting - we have a number of resident groups you can join;  all new members are welcome
  • complete an online survey
  • receive email updates from us on resident events, surveys and community projects by subscribing  to our e-newsletter, Housing News
  • comment on our e-newsletter, Housing News, or other communication methods
  • attend a community event or our annual Residents' Conference

We hope this will provide you with information to encourage you to spare as little or as much time as you can to get involved.

To discuss how you can get involved, email or call 020 8518 2400.


 Please contact us at if you wish to attend any meeting and we will email you a link to join the meeting.  

Resident Meeting  What is Discussed?   When and where
Resident Housing Panel

Housing services, performance information, housing policies and current housing issues which affect council tenants and leaseholders. 




6:30pm to 8:00pm

Redbridge Town Hall, Committee Rm 1. You can also join online.


  •  To be confirmed 

Resident Panel


Resident Scrutiny: the panel members select a housing service area to review.  The panel looks at documents such as performance information and policies relating to the service area and also meet with housing staff to discuss the service area. A report of the panel's findings and recommendations for service improvement is submitted to housing management. Under the Localism Act council tenants are empowered to hold their landlord to account as part of the principle of co-regulation.



Meetings are normally held in the daytime and the dates are arranged with the panel members.

Where:    Orchard Housing Office

Asset Management Group The housing repairs service, capital programme and planned maintenance works are discussed.  Our repairs contractor, Mears, attends the meetings. Health and safety issues such as fire safety are also discussed.



Wednesday 6:00pm to 7:30pm


Date to be confirmed.



Resident Communication Panel Housing News (our housing e-newsletter), letter templates, survey questions and other formats used by Housing Services including digital methods to communicate with council tenants and leaseholders are discussed. The panel members comment on our use of plain English and the clarity of the information we provide. A 'Resident Approved' logo is shown on documents the panel has reviewed.



The group meet at least four times a year during the day.


Leaseholder Forum General leaseholder issues are discussed.



Tuesdays 6:00pm to 8:00pm. 


Date to be confirmed.




Residents' Conference This is an annual half-day event where you can meet staff, listen to speakers on various housing issues and browse information stands. A hot lunch is included.  

2024 date to be confirmed.


Resident Scrutiny Panel reports: