Help improve housing services

On this page you will find information about opportunities to get involved with Housing Services as a council tenant or leaseholder.

You can:

attend a resident meeting - we have a number of resident groups you can join; all new members are welcome
complete an online survey
receive email updates from us on resident events, surveys and community projects by subscribing to our e-newsletter, Housing News
comment on our e-newsletter, Housing News, or other communication methods
attend a community event or our annual Residents' Conference

We hope this will provide you with information to encourage you to spare as little or as much time as you can to get involved.

To discuss how you can get involved, email resident.engagement@redbridge.gov.uk or call 020 8518 2400.

Resident meeting groups: new members are welcome

Please contact us at resident.engagement@redbridge.gov.uk if you wish to attend any meeting and we will email you a link to join the meeting.

Resident Meeting	What is Discussed?	When and where
Resident Housing Panel	Housing services, performance information, housing policies and current housing issues which affect council tenants and leaseholders.	When: Tuesdays 6:30pm to 8:00pm Redbridge Town Hall, Committee Rm 1. You can also join online. To be confirmed
Resident Panel (Scrutiny)	Resident Scrutiny: the panel members select a housing service area to review. The panel looks at documents such as performance information and policies relating to the service area and also meet with housing staff to discuss the service area. A report of the panel's findings and recommendations for service improvement is submitted to housing management. Under the Localism Act council tenants are empowered to hold their landlord to account as part of the principle of co-regulation.	When: Meetings are normally held in the daytime and the dates are arranged with the panel members. Where: Orchard Housing Office
Asset Management Group	The housing repairs service, capital programme and planned maintenance works are discussed. Our repairs contractor, Mears, attends the meetings. Health and safety issues such as fire safety are also discussed.	When: Wednesday 6:00pm to 7:30pm Date to be confirmed.
Resident Communication Panel	Housing News (our housing e-newsletter), letter templates, survey questions and other formats used by Housing Services including digital methods to communicate with council tenants and leaseholders are discussed. The panel members comment on our use of plain English and the clarity of the information we provide. A 'Resident Approved' logo is shown on documents the panel has reviewed.	When: The group meet at least four times a year during the day.
Leaseholder Forum	General leaseholder issues are discussed.	When: Tuesdays 6:00pm to 8:00pm. Date to be confirmed.

Residents' Conference	This is an annual half-day event where you can meet staff, listen to speakers on various housing issues and browse information stands. A hot lunch is included.	2024 date to be confirmed.

Resident Scrutiny Panel reports:

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