Help improve housing services

On this page you will find information about opportunities to get involved with Housing Services as a council tenant or leaseholder.

You can:

  • attend a resident meeting - we have a number of resident groups you can join.  New members are welcome.
  • become a Community Representative for your estate or Resident Champion for major works on your estate
  • complete an online survey
  • receive email updates from us on resident events, surveys and community projects by subscribing to mailchimp
  • comment on our e-newsletter, "Housing News" or other communication methods
  • attend a community event or our annual Residents' Conference

We hope this will provide you with information to encourage you to spare as little or as much time as you can to get involved.

 Contact us   or call us on 020 8708 7629 to discuss how you can get involved.


Residents' Conference 2019

The Residents' Conference for Council tenants and leaseholders was held on Saturday 30 March 2019 at City Gates Church, Ilford, IG1 BY from 10am to 2pm.  We were delighted that so many residents attended and it was a great opportunity for us to meet and speak to residents. Topics included fire safety,  information on housing services, community hubs and a question and answer session.  There were also a number of information stands including Morrison FS, the London Fire Brigade and the Ilford Town Safer Neighbourhood team.  We would like to thank all residents who attended making it a very enjoyable event.

Councillor Farah Hussain, Cabinet Member for Housing and Homelessness, spoke at the Conference and presented an award to two remarkable Council residents, Mrs Barbara Newman and Fazer Mossman, for their outstanding achievements.


Residents' Conference slides 30.03.19 (PDF 2.9 MB)

Residents' Conference questions and answers 30.03.19 (PDF 395 KB)

Residents' Conference 2018

The event included the following videos:



Resident Meeting  What is Discussed? When and where
Resident Housing Panel

Housing services, performance information, housing policies and current housing issues which affect council tenants and leaseholders.

When:  Mondays 7 pm to 9 pm

  • 29 July
  • 30 September
  • 25 November


Redbridge Town Hall, Committee Room 1

128-142 High Road, Ilford IG1 1DD

Resident Panel


Resident Scrutiny: the panel members select a housing service area to review.  The panel looks at documents such as performance information and policies relating to the service area and also meet with housing staff to discuss the service area. A report of the panel's findings and recommendations for service improvement is submitted to housing management. Under the Localism Act council tenants are empowered to hold their landlord to account as part of the principle of co-regulation.


Meetings are normally held in the daytime and the dates are arranged with the panel members.


Where:    Orchard Housing Office

Asset Management Group The housing repairs service, capital programme and planned maintenance works are discussed.  Our repairs contractor, Morrison FS, attends the meetings. Health and safety issues such as fire safety are also discussed.


The group meets every two months on a Tuesday evening. The next meeting date is 27 August 2019, 6pm to 7pm. 

Where:    Orchard Housing Office

Resident Communication Panel Housing News (our housing e-newsletter), letter templates, survey questions and other formats used by Housing Services including digital methods to communicate with council tenants and leaseholders are discussed. The panel members comment on our use of plain English and the clarity of the information we provide. A 'Resident Approved' logo is shown on documents the panel has reviewed.


The group meet at least four times a year during the day.

Where:   Lynton House, High Road, Ilford

Leaseholder Forum General leaseholder issues are discussed.

When:   Tuesdays 6 pm to 8 pm

  • 16 July
  • 15 October

Where:   Orchard Housing Office

Fundraising Matters Group The group identify and submit funding applications for community projects to benefit council tenants and leaseholders. The group have successfully applied for funding from the National Lottery (Awards for All) and Sport England for sports and fitness sessions.


2-3 meetings are held per year.

Where:    Orchard Housing Office

Designated Tenants Panel The panel discusses complaints which have not been resolved by our Complaints procedure comprising of Stage 1 and 2.


Occasionally  2-3 times a year.

Where:   Orchard Housing Office

Residents' Conference This is an annual half-day event where residents can meet staff, listen to speakers on various housing issues, browse information stands. A hot lunch is included. 


The date for the 2020  Conference is to be confirmed.


Venue to be confirmed.

Resident Housing Panel (RHP) Meeting Papers

Asset Management Group Minutes

Leaseholder Forum Minutes

Leaseholder Forum Minutes 18.07.17 (PDF 634KB)

Resident Scrutiny Panel Reports:



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