From 1 April 2021, we have been working with Mears to deliver your repairs service.
Report a housing repair, communal repair or maintenance issue for which the Council is responsible for by calling:
These phonelines are available Monday to Friday from 8am to 5pm, except public holidays.
We are required by law to carry out gas servicing and an annual gas safety inspection in your home. The servicing and gas safety check are carried out by our gas contractor, Mears.
Why we need to service your gas appliances
If you do not have your gas appliances serviced you may be exposed to carbon monoxide poisoning and your life is at risk. Carbon monoxide is a colourless, odourless gas. While you cannot see or smell it, it kills over 30 people a year in their homes.
It is very important that you allow the engineer to enter your home to complete this service. Legal action will start if you don't allow access.
Arranging an appointment
Mears will write to you every year giving a date when the gas engineer plans to call to carry out the work.
If the date and time are not suitable, you should contact Mears on freephone 0800 39 39 94 as soon as possible to make a new appointment. All efforts will be made to visit you on a date and time that is suitable to you.
It is essential this work is carried out every year. All Mears officers will wear appropriate uniform and carry identification.
Gas servicing for leaseholders
Mears can service your gas appliances and carry out a gas safety check if you are a leaseholder. For details of the charges for these works, and to arrange an appointment, please contact Mears on freephone 0800 39 39 94. Tell them you are a leaseholder and provide a contact phone number.
If you feel an adaptation to your home may help you or someone in your household to live an independent life, please email firstname.lastname@example.org or contact Adult Social Services on 020 8708 7333.
In line with Government guidelines all Capital Works are back up and running. The disruption of works in 2020-2021 has left the programme significantly behind schedule. The team are working hard to deliver works as soon as possible.
What are major works?
Major works include large-scale building /estate improvements like window renewal, controlled entry systems, new roofs and painting.
Major long term works
Long-term contracts are contracts we enter into for longer than 12 months and where any leaseholder’s contribution will be over £100 in any one year. The contracts can cover grounds maintenance, reactive repairs and servicing of equipment etc.
Consulting you on major works
Before the new contract is entered into, we consult with you, asking for comments. In some cases leaseholders and recognised Residents’ Associations are invited to nominate a contractor of their choice to carry out the works.
If leaseholders are to be charged over £250 they will receive details of the likely costs involved at an early stage of the consultation procedure. Any likely charges are also pointed out. These types of charge are usually included in the annual bill.
Major long term works programme
The major works and improvement programme will tell you when the major works are likely to be carried out in a particular area. It includes external works such as roofing repairs, external painting and communal areas, and internal works such as kitchens, bathrooms and electrical rewires.
If you are a leaseholder, you will be invoiced for major works in keeping with your lease.