Engagement Hubs

What are the Engagement Hubs?

The Engagement Hubs have been set up to bring essential council services into the local community so you can access the support you need right on your doorstep.

You will be able to access a range of services including: 

• cost of living support
• information for parents and families
• advice for young people with special educational needs and disabilities and their parents and carers
• discuss concerns and issues to the Metropolitan Police

Redbridge Engagement Hubs are open for anyone to visit.

 

Where are the Engagement Hubs?

• Ilford Engagement Hub at Jubilee Gardens, Ilford Lane, IG1 2HX
• Hainault Engagement Hub at Hainault Library, Manford Way, IG7 4DD 
• Gants Hill Engagement Hub at Redbridge Institute, Gaysham Ave, IG2 6TD

 

Customer Contact Centre 

To speak with a Customer Service Advisor face to face, please visit the Ilford Engagement Hub on a Tuesday or Friday morning.

Drop-ins are available, however we recommend that you book an appointment. 

 

Ilford Engagement Hub timetable

The Ilford Engagement Hub on Ilford Lane runs throughout the week.

Loxford Ward Councillor surgeries held every second Saturday of the month.  At present, some services may not be available each week due to staff illness and annual leave. Please ensure you check the timetable regularly to keep up to date.  

 

Monday 16 September to Friday 20 September

Day	Time	Organisation	Service	Do I need to book?
Monday	12pm-1pm	Helping Hopes Foodbank	Free fresh groceries to those most in need.	Priority is given to those referred. You can drop in but it's subject to demand.
Tuesday	10am-1pm	Redbridge Quits Smoking	Want to give up smoking? Free support for anyone living or working in Redbridge, aged 12 and above	Drop in, no need to book.
Tuesday	10am-12pm	Adult Social Services	Connecting socially isolated people and Adult Social Service support	Drop in, no need to book.
Tuesday `	3pm-5pm	Metropolitan Police	Get support and meet your local Safer Neighbourhoods Team	Drop in, no need to book.
Wednesday	12pm-2pm	Community Action Redbridge - Healthy Communities	Community support to improve health and wellbeing. Connecting people to local groups, partners, and activities	Drop in, no need to book.
Thursday	9am-4pm	Cranstoun	Support Services	Appointment only.
Friday	10am-5pm	Redbridge Customer Contact	Customer Services and Housing Benefit, Council Tax specialists.	Bookings are preferred.

 

Hainault Engagement Hub timetable

The Engagement Hub in Hainault Library is open every Tuesday from 10am to 2pm.

Please check the timetable for specific times for the services you need.  

Day	Time	Organisation	Service	Do I need to book?
Tuesday	11am - 2pm	Redbridge Quits Smoking	Want to give up smoking? Free support for anyone living or working in Redbridge, aged 12 and above	Drop in, no need to book.
Tuesday	10am - 2pm	Community Action Redbridge (formally Redbridge CVS) Healthy Communities	Community support to improve health and wellbeing. Connecting people to local groups, partners, and activities	Drop in, no need to book.

 

Gants Hill Engagement Hub timetable

The Gants Hill Engagement Hub is located at Redbridge Institute of Adult Education. They can be accessed via the car park entrance, through the gate nearest to the cabins. 

Day	Time	Cabin	Organisation	Service	Do I need to book?
Monday	12pm - 4pm	B	RIASS	Free and impartial advice and support to children and young people with special educational needs and disabilities (SEND) and their parents or carers in Redbridge.	Drop in, no need to book.
Wednesday	9am-4pm	B	Redbridge Family Information Service (FiND) and Redbridge Information Advice and Support Service	Free and impartial advice for families, parents, carers and children.  Access to support for children and young people with special educational needs and disabilities (SEND) and their parents or carers in Redbridge.	Drop in, no need to book.
Friday	9am-5pm	B	Black Women's Kindness Initiative  Wellbeing Hub	A rolling programme of  groups,activities and services for Black and Minority ethnic women in Redbridge. A hollistic approach to health and wellbeing for women of all ages.	Drop in, no need to book.

Are you a service interested in using one of our Engagement Hubs? 

If your service or organisation is interested in using any of our Engagement Hubs, please register your interest.