Council Tax Reduction

This page tells you how to claim Council Tax Reduction from the London Borough of Redbridge together with the evidence you will need to provide in order for your claim to be considered.  


  • you are on a low income and are the person responsible for paying Council Tax
  • you are a pensioner who shares your home with another adult (not a partner or civil partner) who is unable to pay towards the Council Tax you can apply for Second Adult Rebate
  • you are unsure if you can apply you can always contact us at

Council tax reduction is based on you household and income. We will pay some or all of your Council tax for you if you qualify. You will not be entitled to a discount if you have over £16,000 in capital. 

To make a new claim - you will be able to upload supporting evidence as part of this process (if you are on Universal Credit you will also need to upload your latest statement showing the breakdown of your entitlement).


Apply for Council Tax Reduction


You will be required to provide the following documentation to support your application:

Identity for you and your partner  

  • Birth certificate
  • Marriage certificate
  • Current passport
  • Medical card
  • Driving license in photo card format
  • UK residence permit
  • EEC identity card
  • Letter from a government department

National Insurance number for you and your partner

  • National Insurance number card
  • P60 or payslip
  • Letter from the Department for Work and Pensions (DWP)

The benefit team will contact you if they require any further documentation.

Other evidence you may be required to submit 

  •  Capital, savings and investments for you and your partner
  • Earnings for you, your partner and any other non-dependants living with you
  • Self-employed earnings for you and your partner
  • Other income for you, your partner and other adults living with you
  • Childcare costs 
  • Benefits, allowances or pensions for you, your partner and any other adults living with you
  • An acceptable Universal Credit monthly statement (PDF 109KB)

The document you provide must show:

  • Payment period
  • Claimant's name(s)
  • All allowances for the claimant's circumstances
  • Any earnings that are taken into account
  • All deductions for the claimant's circumstances
  • Total payment for the month

The best way to provide this document is to download your UC statement by:

  • Logging into your Universal Credit account/journal
  • Go to the Statement summary page
  • Then click into the most recent monthly statement; it will come up on your screen
  • Then "Save as PDF"
  • Save the document to your device (laptop, computer or phone)

You can then attach the document to an email and send it to remember to include your surname and benefit reference in the subject field of your email.

Although you can use 'screenshots', this can be very time consuming as we require all sections, not just the payment amount, and if you do not send all the sections and your monthly award is unclear, it will not be accepted. 


Files must be in GIF, JPG, JPEG, PDF or PNG format and be a maximum of 20mb in size.

You could:

  • take a steady, clear photograph of your documents with your smartphone or tablet
  • scan your documents using your home printer if it has scanning capabilities

You can either upload your proof in the online application form or email your documents to us at

To  find out more about the information we collect from you and how we use it, please review the privacy notice


To go back to a claim you have started you will need:

  • Name
  • Nino
  • Citizen Access benefit Key
  • Will be required to answer three security questions 

Apply for Council Tax Reduction


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