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We know the pandemic may be causing you many additional challenges so we are listing key contact numbers and advice on how to get support in your local community on this page. This information is thanks to RNIB.

Helplines

RNIB

RNIB: 0303 123 999, open weekdays, 8am to 8pm and Saturdays, 9am to 5pm

RNIB's advisers can connect you to local support and assist you in signing up to telephone and online groups that may offer comfort in these times. You can also access pre-recorded information on the coronavirus. 

Guide Dogs

Guide Dogs: 0800 781 1444, open weekdays, 9am to 5pm

Answers and information for adults and families of children with sight loss about living actively, independently and keeping well during the coronavirus outbreaks. 

Local support in London

London Vision

A new sight loss charity for the capital. Get current news, blogs and newsletters on their website.

• Visit the London Vision website
• Email: info@londonvision.org 
• Telephone: 020 3761 3651

London Taxicard scheme

Taxicard offers subsidised travel in licensed taxis and private hire vehicles (minicabs) to London residents with serious mobility impairments or who are severely sight impaired.

In light of Covid-19, the following extension has been made to the Taxicard scheme. Taxi drivers can pick up and deliver essential supplies for the scheme member or allow friends and family to travel on the cardholders’ behalf for the same purpose. Travel to medical appointments and collecting medication will also be allowed on the scheme.

• Book a taxi: 020 7763 5001
• Apply for a Taxicard: 020 7943 9791
• Visit the Taxicard webpage

Eye clinics

During this time, you may be concerned about attending eye clinic appointments. Hospitals have rearranged their clinics to reduce the risk and minimise contact with other patients and staff. You can always call the hospital to seek advice. If you have a sudden change in your vision or new symptoms, contact your optician or eye doctor immediately. It is important you seek help, please don’t ignore symptoms. Moorfields Eye Hospital are offering virtual appointments for patients using Attend Anywhere technology via smartphone, laptop or PC.

Keeping connected

During this time, it’s especially important you stay connected with the outside world, whether it’s having Skype calls with family and friends, joining a Talk and Support group through the RNIB Helpline or signing up to a Keeping in Touch call with Guide Dogs.

There are many sight loss forums available and most are open to your family and friends too. Having regular contact with people will help you to stay feeling positive. If you also want to stay connected with the latest developments and information on coronavirus (COVID-19) and sight loss, listen to RNIB Connect Radio, the UK’s radio station for blind and partially sighted people. It’s available on Freeview 730 and online.