Register a death during the pandemic

While the pandemic is happening and to keep you and our staff safe, all death registrations will be carried out over the telephone.

We are sorry, registration by declaration isn't available at the moment.


Tell us once

We offer a free notification service to various central and local government departments called Tell Us Once. The Registrar will register the details of the deceased and you will be given information which allows you to use this service within 28 days either online or using a Freephone number.


Registering a death

A death should be registered within 5 days with the Register Office in the district where the death occurred.

If a death occurred in Redbridge and a Medical Certificate of cause of death from a doctor has been produced and sent to us, you can book an appointment online. 

If the Coroner has been involved, then the Coroner’s Office will advise relatives when the death may be registered as in some instances the 5 days may be extended. 

What information do you need?

You will need the following information, but please don't worry if you are missing some, just speak to us beforehand and we will let you know what information will be accepted.

  • the date and place the person died
  • the person’s usual address
  • the person’s first name, middle names and surname (maiden name, if this applies)
  • the person’s date and place of birth (inc town, county, country)
  • the person’s occupation and the name and occupation of their husband, wife or civil partner (if the person was married or in a civil partnership)
  • if the deceased received a pension or benefit from the Government
  • the date of birth of their surviving husband, wife or civil partner

There will be no requirement for relatives to collect the medical certificate of cause of death from the hospital, care home or GP. A scan of the signed certificate can be sent directly by them to


Who can register a death?

Certain people have a legal duty to give information for the registration of a death. Although a death is normally registered by a relative of the deceased, if there are no relatives, we accept the information from one of the categories listed below: (in order of preference) 

  • a relative of the deceased
  • a person present at the death
  • the occupier of a house if he/she knew that the death had happened
  • the person arranging the funeral if there are no relatives available
  • The funeral director



You will be asked to make a payment for your certificates during your appointment. They are £11 each and you are able to order a maximum of 3 during the registration appointment. If you need to order more, please visit our copy certificates page. Certificates are posted by Royal Mail first class post. If it is lost in the post, we are sorry but you will need to re-apply and pay again.


Make an appointment

To make a telephone appointment please fill out our appointment request form:

Request a telephone appointment

If you need any help filling this out, please contact us:

Call our customer contact centre: 020 8554 5000



When you have registered

The green certificate for burial or cremation will be sent electronically to the funeral director, crematorium or cemetery office.

After you have registered you may want to arrange a funeral.

Please see our page which details what else you need to consider after a loved one dies.


Dealing with loss

This can be a really difficult time and particularly hard to deal with at this time of pandemic. There is lots of support available for you to help you deal with what you may be feeling.

Please see our page on available support while dealing with loss

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