NHS Test and Trace
The NHS Test and Trace service ensures that anyone who develops symptoms of COVID-19 can be tested quickly. It will also help trace close recent contacts of anyone who tests positive for coronavirus and if necessary, notify them to self-isolate at home to help stop the spread of the virus.
Test and Trace app
The NHS Covid-19 contact tracing app has launched as part of the coronavirus testing and contact tracing programmes in England and Wales. It's the fastest way to see if you're at risk from coronavirus with tools including contact tracing, local area alerts and venue check-in.
- Download the NHS Test and Trace app
- Watch a video introducing the app.
- If you have questions about the app, the NHS have put together some FAQs.
- Find out about how your privacy is protected
Contact tracing system for Redbridge is designed to provide another layer of support to help control the COVID-19 virus.
You may be entitled to some financial support during your self-isolation period, find out if you are eligible on our Test and Trace support payment page.
We are supporting businesses through the process, if you're a business in Redbridge, find out what you need to do on our app support from businesses page.
How Test and Trace works
If you have symptoms
- Self-isolate for at least10 days as soon as you experience symptoms. Anyone else in your household must self-isolate for 10 days from when you started having symptoms.
- Order a test immediately or call 119 if you have no internet access.
- You will receive your results. If you test positive you must complete your 7-day self-isolation and your household must complete self-isolation for 10 days from when you started having symptoms. If your test is negative, you and other household members no longer need to isolate.
- Share contacts. If you test positive, the NHS Test and Trace service will contact you with instructions of how to share details of people with whom you have had close recent contact and places you have visited.
If you have been in contact with someone who has tested positive
- You will be contacted by the NHS Test and Trace service that you have been in close contact with someone who has tested positive.
- You will be told to begin self-isolation for 10 days from your last contact with the person who tested positive. Your household does not need to self-isolate with you if you do not have symptoms. They should take care to follow guidance on social distancing, hand washing and avoid contact with you.
- Order a test if you develop symptoms or call 119 if you have no internet access. Your household must self-isolate immediately for 10 days.
- If you test positive you must continue to stay at home for at least 10 days. The service will be in touch to ask about people you have had close recent contact with. If your test is negative you must still complete your 10 day self-isolation period as the virus may not be detectable yet.
Find out more
You can find out more about:
- how the NHS Test and Trace service works
- how the service works for those who tested positive for COVID-19
- how the service works for those who have been in contact with someone who tested positive
- testing and if when there is mobile testing in Redbridge
- answers to common questions on NHS Test and Trace
How the NHS Test and Trace service will contact you
You will be contacted by email, text or phone.
Text messages will come from 'NHStracing' and calls will come from 0300 0135000.
Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian’s permission to continue the call.
You will be asked to sign in to the NHS Test and Trace contact tracing website
Leaving contact details when visiting businesses and venues
Businesses and organisations are being asked to collect contact details of their visitors. The records will help NHS Test and Trace to reach anyone who may have potentially been in contact with a positive coronavirus case.
Businesses will collect names and contact numbers of customers and visitors and the date and time of the visit. This information will be stored for 21 days and then safely deleted.
How to spot fake contact tracers
The NHS Test and Trace service (also known as contact tracers) will not ask you:
- for bank details or payments
- for details of any other accounts, such as social media
- to set up a password or PIN number over the phone
- to call a premium rate number, such as those starting 09 or 087
- for anyone to visit you at home
Access the latest information and plans for local outbreaks on our local lockdown page.