Coronavirus well-being service

Our well-being service is to help and support people at greatest risk from coronavirus in the borough. This includes assistance with food, medication deliveries and signposting to support they might need to keep them safe and secure in their home or place of residence.

The purpose of this service is to help slow the spread of the disease and reduce infection among those most at risk by supporting people to self-isolate.  This will help save lives and reduce the need for people to turn to the NHS for help. It also helps to ‘shield’ those with serious conditions.


Who is eligible for this service?

The service is intended to support people at greatest risk from coronavirus who are living in their own home without the necessary support around them. 

The people who are at very high risk of severe illness from coronavirus are people who are older, those with weakened immune systems and people who have underlying chronic conditions, including heart disease, diabetes or asthma. People at the very highest risk will have been sent a letter by the NHS explaining what they need to do to shield themselves from infection.

We will speak to you to assess your eligibility for this service. You are likely to be eligible for the service if you fit all of the following:

  • Over 70 or are classed as at risk by the NHS (you will have received a letter or text)
  • Are not being offered support by another service
  • Do not have neighbours, friends or family who can help deliver food to your doorstep
  • Do not have a stock of emergency food or medications already
  • Do not have access to a delivery service for food or prescriptions


If you are not eligible

We know there will be many people who need additional support but may not be eligible for this specific service. There are lots of different organisations offering support that you may have access to:

  • Speak to your supermarket about delivery slots if you are over 70 or vulnerable
  • Speak to your pharmacy about prescription delivery
  • Check our support resource directory for specific organisations offering support
  • Redbridge CVS are working to support a range of voluntary and community groups that can offer different help


Contacting the service

To help us to support those who most need it, before using the service, please:

  • Ask family, friends and neighbours to support you and use online services if you can
  • If this is not possible, there are a number of voluntary and community services who can help. You can find these from Redbridge CVS on their website or by calling them on 020 8553 1004

If you still need help, then please call the well-being service.

The well-being service will not provide medication or arrange GP consultations for prescriptions. Pharmacies will deliver prescriptions to those who are not able to have their prescriptions collected.


Request support

Request support via our online form:

Request support


You can also call the well-being service on 020 8708 5555. We are open seven days a week, 8am to 8pm.

As you will appreciate this service has been established very quickly to deal with the emerging situation, please bear with us as we establish our arrangements.

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