Coronavirus well-being service

Our well-being service is to help and support people at greatest risk from coronavirus in the borough. This includes assistance with food, medication deliveries and signposting to support they might need to keep them safe and secure in their home or place of residence. We can also provide assistance in accessing limited test appointments. 

The purpose of this service is to help slow the spread of the disease and reduce infection among those most at risk by supporting people to self-isolate.  This will help save lives and reduce the need for people to turn to the NHS for help. It also helps to ‘shield’ those with serious conditions.

If you test positive for Coronavirus or are contacted by the NHS test and trace service and are required to self-isolate we can also help.


Who is eligible for this service?

The service is intended to support people at greatest risk from coronavirus who are living in their own home without the necessary support around them. 

The people who are at very high risk of severe illness from coronavirus are people who are older, those with weakened immune systems and people who have underlying chronic conditions, including heart disease, diabetes or asthma. People at the very highest risk will have been sent a letter by the NHS explaining what they need to do to shield themselves from infection.

We will speak to you to assess your eligibility for this service. You are likely to be eligible for the service if you fit all of the following:

  • Over 70 or are classed as at risk by the NHS (you will have received a letter or text)
  • Are not being offered support by another service
  • Do not have neighbours, friends or family who can help deliver food to your doorstep
  • Do not have a stock of emergency food or medications already
  • Do not have access to a delivery service for food or prescriptions


If you are not eligible

We know there will be many people who need additional support but may not be eligible for this specific service. There are lots of different organisations offering support that you may have access to:

  • Speak to your supermarket about delivery slots if you are over 70 or vulnerable
  • Speak to your pharmacy about prescription delivery
  • Check our support resource directory for specific organisations offering support
  • Redbridge CVS are working to support a range of voluntary and community groups that can offer different help
  • Use the NHS portal or dial 119 to book a test


Request support

Request support via our online form:

Request support


We are open five days a week, 9am to 5pm.

Some service users may be contacted by our well-being text messaging service on 07860 064104.

As you will appreciate this service has been established very quickly to deal with the emerging situation, please bear with us as we establish our arrangements.

Note that feedback relates only to this page and it's content. You can also feedback about the entire site.

For complaints or compliments, please go to Complaints or Compliments

Rate this page:

Thanks for your feedback