Waste and recycling changes: questions and answers

Why are you doing this?

We have had to make the difficult decision to stop separate recycling collections, and concentrate on household rubbish because we no longer have enough drivers and staff available to carry out all the rubbish and recycling collections safely.

Sadly, many of our rubbish and recycling staff are having to self-isolate due to the Government COVID-19 national guidance.


What time do we need to have household rubbish and recycling out on the day of collection

We’re asking that your household rubbish and recycling is disposed of together in the same refuse sack, or a bin, if you’re part of the wheelie bin pilot, by 5am on your normal collection day.


Why are you starting collections so early?

To comply as much as we are able with the social distancing guidance issued by the government, we are splitting crews where possible, and limiting the time that they are in close contact with each other, to keep them as safe as we can.


Do I need to do anything different with my rubbish if I have COVID-19 symptoms?

You must double-bag your rubbish, especially bags containing tissues.


Will my recycling be kept separate?

If you are unable to store recycling at home until normal collections, your rubbish and recycling should be disposed of together in the same refuse sack, or a bin, if you’re part of the wheelie bin pilot. We will resume recycling collections as soon as we are able.


How do I present my Recycling?

We’re asking that your household rubbish and recycling is disposed of together in the same refuse sack, or a bin, if you’re part of the wheelie bin pilot, by 5am on your normal collection day.  Please do not use your recycling boxes at this time.

If you have space, you can hold onto recycling until the service resumes, and we will collect it when recycling collections start again.


Can we put recycling in black bags?

During this time, you will be able to dispose of your recycling with your rubbish, together in the same refuse sack. When the service returns to normal, please revert back to the normal recycling boxes.


Will any of the rubbish be recycled?

During this period, recycling will be very limited. Please rest assured that your recycling will not end up in landfill or be an environmental threat in the oceans – it will be processed through Renewi’s Mechanical Biotic Treatment Plant into refuse-derived fuel brickets to be used in specialised Energy from Waste plants.


What should I do with my Garden Waste?

Please make every effort to compost where you can. We are not able to collect garden waste at the moment, as we are prioritising the collection of household rubbish.


Will my day of collection change?

No. Your day of collection should remain the same as before.


Will the refuse collectors collect all of my rubbish?

Every effort will be made to ensure all of your rubbish is collected. Please help us by doing all you can to assist, by minimising your rubbish as much as possible.


I’m part of the wheelie bin trial. What happens if we can’t fill all of your rubbish and recycling in the wheelie bin?

If you’re part of the wheelie bin, we will collect additional rubbish if you place a refuse sack next to your bin, only whilst the recycling service is suspended.


I’m not part of the wheelie bin pilot and I’ve purchased my own bin. Will it still get collected on my boundary by 5am?

Crews will only collect one bag (the top bag) from any unofficial wheelie bin. Please leave your waste out of the bin by 5am for it to be collected. Crews must not lean into any bin.


Will normal black bins be emptied or should I take the black rubbish bags out?

A normal household bin will be emptied, providing the rubbish is bagged up inside.


Is the missed bin collection function still alerting council staff?

This function is suspended temporarily.


Does it have to be a black bag? Can it be another colour?

It can be any colour bag. As long as it’s a refuse sack and is clearly left out for collection at the boundary of your property, the crews should collect it.


Will you collect rubbish that is not left on the boundary of a property? For example, half-way up the driveway?

Residents should always present their rubbish at the boundary of the property. This is standard procedure for the collection of waste.


I live in a flat, will our bins be emptied?

Domestic rubbish will be collected. However, the recycling service for flats is limited. Recycling bins will therefore only be collected if they are full or overflowing.




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