We will be dealing with health and safety matters and emergencies and will be running a normal caretaking service. There is currently a reduced grounds maintenance service.
Resident Engagement: we are sending periodic emails and text messages to you to keep you informed of housing service information.
For urgent issues, council tenants and leaseholders should call 0208 708 6355 or 020 8708 8316.
With effect from 8am Thursday 7th January 2021, the following services will only be provided subject to confirmation of Risk Assessments being put in place with the Council by the contractor:
- Emergency repairs
- Void services
- Communal repairs
- Gas repairs
- Gas servicing if satisfactory to proceed
All other and appointed works are to be suspended until the review date of 12 February 2021.
We will not be able to carry out any other repairs. If you need any other repair, please wait until further notice before contacting us.
If you have an appointment for a surveyor or operative or non-urgent works ordered, these are now suspended until further notice.
For repairs, please call 0800 39 39 94.
In line with Government guidelines, all Capital Works are back up and running. The disruption of works in 2020-2021 has left the programme significantly behind schedule. The team are working hard to deliver works as soon as possible.
If you require further information about Capital Works delivery during normal working hours please contact: firstname.lastname@example.org or email@example.com
All Fire Risk Assessments (FRA) have been completed for this financial year. The next Fire Risk Assessments are scheduled for June and will consist of a Type 1 survey of communal areas but we will review this in mid-May when the impact of COVID-19 is better known.
Fire Safety Management reviews will cease until further notice. Residents are asked to keep communal areas tidy and free from any fire hazards and the Caretakers will be checking these areas.
If you require further information about Fire Management or Playgrounds on housing estates across the housing estate please contact John Kempster: firstname.lastname@example.org