Dealing with disruption

Key steps to dealing with disruption

Continuity procedures should detail: the key business functions that you need to get up and running and those members of staff who are responsible for implementing what can be termed a crisis action plan.  There are 5 basic planks that need to be in place to ensure a good response.

  • react within the first hour
  • ensure your employees use their training
  • circulate key contact details and preferred service providers
  • ensure that your nominated Press and PR person is in place within the first hour
  • distribute hard copies of your formal arrangements to all members of staff


Usual opening times:

Monday to Friday - 9am to 5pm


Phone number:

020 8554 5000


Out of hours and bank holiday number:

The Emergency Planning Team operates an out of hours on call officer system. To reach the Emergency Planning Team out of hours please call 020 8554 5000.


Email address:



Emergency Planning Team

Borough Emergency Control Centre
Ley Street Depot
497-499 Ley Street
Ilford, Essex