Replacement bin

You can request a replacement bin if: 

  • your bin has been damaged  
  • your bin has gone missing  
  • your bin was stolen 

 

Cost 

You’ll need to pay for a replacement bin or box: 

  • Wheelie bin is £15.50 each 
  • Recycling box is £7.20 per box. All boxes are provided with hats and not rigid lids. 

Delivery is included in the price. 

 

Do you need a different size bin? 

The standard bin is 180 litres. This is the same as three large black refuse sacks. You'll be able to get more in if you use smaller sacks like peddle bin liners.  

If you feel that your bin is too big or too small, you can request a change. 

Smaller bin  

Most households will use the standard sized wheelie bin. But we understand some households may need a smaller size.  

The smaller bin is 140 litres. It’s the same height as the standard sized wheelie bin but it's narrower in size. 

We’ll replace your standard sized wheelie bin.   

The cost for a smaller wheelie bin is £15.50. 

Larger bin 

The larger bin is 240 litres. You can request this if:  

  • there are 6 or more people living in your home 
  • you have 2 or more children in nappies 
  • you produce large amounts of medical or incontinence waste 
  • you already recycle everything you can. Larger bins will not be issued if you’re not recycling effectively. We’ll monitor your recycling participation 

The cost for a larger wheelie bin is £15.50. 

If we do not have any large 240 litre bins, we may give you an extra standard bin instead. 

 

How to order

Request a new or replacement bin

What happens next  

We aim to deliver the bin or box within 10 working days. It may take longer if we need to check the order is right for you. 

We’ll contact you if we need more information. 

 

If our crew has misplaced or damaged your bin or box 

Let us know as soon as possible.   

If you have video evidence showing our crew members misplacing or damaging your bin, send this to us so we can investigate. For example, your ring doorbell or CCTV footage. Email cleansing.services@redbridge.gov.uk 

We may replace your wheelie bin or recycling box free of charge.