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Book a bulky waste or large item collection

Bulky waste collections have resumed. Waiting times may be long due to increased demand and additional safety measures in place.

If you booked a bulky waste collection before the suspension of the service and you have let us know that you still need it, these collections will be made first.

We have a huge demand for this service and need to take more time at each collection to disinfect the item, which means waiting times of up to 5 weeks. We are doing the best we can to make collections safely and as quick as possible. We would like to apologise for any inconvenience.

All items collected will be sprayed with sanitiser to ensure our crews are kept as safe as possible.

Tips are now accepting larger vehicles if you need to dispose of bulky waste before you are able to get a booking. Please check our reuse and recycling centre page for full information and eligibility. 


From time to time, you may have large items you no longer want or need. Your regular rubbish collection cannot take these items.

Are they suitable for:


Good quality, second-hand furniture and electrical appliances are useful and welcome to others. Many local charities will collect items in good clean working order and upholstered furniture with a fire safety certificate.

Contact these charities for more information:

Other resources for offering items for free include:


Rubbish Disposal

We offer a free bulky waste service to all residents. You can request a large item collection for the following items:

  • beds
  • freezers  
  • fridges
  • furniture 
  • mattresses (dry only. If they become wet from rain they will be too heavy to remove and collection will need to be rebooked)
  • sofas 
  • TVs and large electrical items   

 Before you book a collection consider if you can give your item away. Details of charities who can collect usable items from you are listed above.

Your order cannot be changed once you have booked.

 Book a collection

Collection process

  • items will be collected on the day after the doorstep refuse and recycling collection in your area
  • items left out for collection must be in the front of the property, in the communal bin shed in the case of blocks of flats, by 7am on the agreed day of collection 
  • if you are using a communal rubbish area to leave the items for collection please tell us if there are special arrangements to gain entry

You can also book a free collection by calling the customer contact centre on 020 8554 5000.

Free collections are not available for:

  • commercial premises
  • business premises
  • the removal of builder's waste


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