Benefit review

A full case review is required by Redbridge Council to ensure that the information we hold is accurate and up to date. The review covers all information relevant to your Housing Benefits and Council Tax Reduction claim. 

Your claim has been selected for review with the aim to ensure that you are being paid the correct amount of Housing Benefit and Council Tax Reduction. 

We will need to identify any relevant changes in your circumstances and will ask you to provide evidence of these. Where we don't already hold sufficient information about your circumstances, we may also ask you to provide up to date information. 

If you have reported some changes on your review form; please ensure you notify the Department for Work and Pensions via your journal immediately. 

Complete your full case review online

In order to complete your review, you will be asked to provide:

  • your last name - You must enter the surname exactly as it is shown on your email/letter.
  • national insurance number
  • date of birth
  • postcode (you must use the postcode in the letter even if you have moved address)
  • benefit claim number
  • your access key - This key code must be entered as exactly as it is shown on your email/letter. 

Some of this information can be found in the recent letter you received. 

You must complete your review within 30 days of the date of receiving your letter, otherwise your claim will be suspended. 

Complete your full case review