Disabled persons Freedom Pass

We offer a Freedom Pass for disabled people which gives free travel on London public transport and local bus services across England under the terms of the Concessionary Bus Travel Act 2007. Most services are free at all times but National Rail services within the London area are free after 9.30am.



You are eligible to apply for the Disabled Persons Freedom Pass if your sole or principal residence is in our borough and you have any of the statutory disabilities listed in the Transport Act 2000.

You can apply for a disabled person's Freedom Pass if you:

  • Are blind or partially sighted
  • Are profoundly or severely deaf
  • Are without speech
  • Have a disability, or have suffered an injury, which has left you with a substantial and long-term adverse effect on your ability to walk
  • Do not have arms or have a long-term loss of the use of both arms
  • Have a learning disability that is defined as 'a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning'
  • Would have a drivers’ licence application refused other than on the grounds of persistent misuse of drugs or alcohol

If you don't meet the mandatory criteria, you may be able to get a discretionary pass through our Redbridge Local Enhancement scheme.

Over 60s

You must not already be at an age where you qualify for the Older Persons Freedom Pass. You can check your eligibility on the Freedom Pass website

If you are aged 60 or over, are not yet eligible for the Older Persons Freedom Pass, and do not meet any of the automatic criteria, you can apply for the London 60+ Oyster Card

We do not offer Freedom Passes to carers or travel companions or based on financial hardship.


How to apply

You can apply using our online form. If you have difficulties applying online contact Northgate Disabled Person Freedom Pass Redbridge.freedompass@northgateps.com on behalf of Redbridge.

Before you apply

Please read our guidance notes before applying to ensure you have the correct proof required and fit the eligibility criteria for application

To complete the online form, you will need to provide:

  • Your details
  • Uploaded proof of your eligible disability
  • Uploaded proof of identity
  • Uploaded proof of address


Apply online

Apply for the disabled persons Freedom Pass online.

Apply for disabled persons Freedom Pass

When you have applied

We will assess your application and, if you qualify for a pass, your Freedom Pass will be posted directly to you to the address provided on your application form.


Lost, Stolen, Damaged or Faulty passes   

London Councils manages replacement passes on our behalf, please find information about replacing passes on London Councils website.

You will be charged £12 to replace a lost or damaged pass.


Freedom Pass helpline: 0300 330 1433 (local call rate applies, open every day 8am to 8pm)

Email: info@freedompass.org