Lifeline, also known as the community alarm system, is a support service for people living with special needs, the elderly and vulnerable residents, there are no age restrictions.

Each Lifeline user is given a pendant which can be used to alert staff at a special centre to provide support 24 hours a day, 7 days a week.


You will be given a radio pendant that activates the Lifeline unit when pressed. This is usually fitted beside a main telephone, but can be installed elsewhere in the home. Pressing the radio pendant sends an alert to the Lifeline monitoring centre. A trained operator then assesses what type of emergency it is and decides on what action to take. You can talk to an operator using the two-way speech function provided through the lifeline home unit.


The monitoring centre is run by Lifeline and operates from the Redbridge Control Centre in Ilford.

The operators will know who is calling, they will have your details, key holder’s details, who your doctor is and other important information.


Key holders are people chosen by you to be contacted during an emergency.  They must be 10 minutes from your home and can be a family member, carer, neighbour or friend.

You can have up to two key holders.

If you don’t have anyone who can be a key holder for you, arrangements can be made for the Visiting and Response Team to respond to any alarm raised. You will need a key safe fitted outside your home.


The service includes text messaging to a mobile phone.

When Lifeline is activated a text can be sent to your mobile. We will ask you what you need help with. Your text reply is then responded to by the Lifeline control centre, who will the right assistance.

To contact us: 

  • you can contact us by Text Relay by dialling 08001 0208 708 5631
  • signing support is available from Redbridge Sensory Service Centre; for contact details visit the Action on Hearing Loss website


The cost of the Lifeline service is £4.64 per week and there is no installation charge.

If you do not have a key safe fitted we can install a key safe for you at a cost of £106.20. 

Lifeline is free when you receive:

  • Income Support
  • Pension Credit
  • Council Tax Benefit
  • Housing benefit
  • You will need to send a copy of the benefit letter in with your application or show the original letter to the Lifeline installer


  • a telephone line
  • electrical socket


There are two ways to apply to become a user of the Lifeline Service:


Please contact us as soon as possible on 020 8708 5897 (24 hours a day, seven days a week). We will arrange to collect the Lifeline and pendant from your address, or a neighbour’s address within Redbridge. You can also drop the Lifeline and pendant back to the control centre but please telephone 020 8708 5897 in advance.


Please phone the Lifeline Control Room on 020 8708 5897 (24 hours a day, seven days a week). We aim to repair any major fault within 24 hours.


  • you can call us on 020 8708 5897 (24 hours a day, 7 days a week)
  • you can text us on 07800 140749 (text message is charged at your standard network rate)



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