Work Redbridge privacy notice

Who we are and what we do

The London Borough of Redbridge Council is a data controller under the UK Data Protection law as we collect and process personal information about you in order to provide Employment and Skills support services from the Work Redbridge Team and meet our statutory obligations. Please see below why we need your information.

Any questions regarding our privacy practices should be sent by email to:

Data Protection Officer
8th Floor Rear
255-259 High Road
Ilford, Essex IG1 1NY


Tel: 0208 708 3890

Why we need your information and how we use it

Work Redbridge is a service delivered by the London Borough of Redbridge. We use your information to administer the employment and skills support as well as business startup advice. Services provided include CV update/creation, job search, interview practice, business hub support, employer job fayres as well as post-employment support. This information is provided by you consensually and therefore is not mandated by legislation.

What type of information is collected from you

To register for our services we collect the following information from you:

  • name
  • address
  • NI number
  • email address
  • telephone numbers
  • passport/proof of right to work
  • copies of qualifications and training certificates
  • employment history

Generally, the information we hold will have been provided by you (on application or enquiry forms or when we communicate with you), but we may also hold information provided by third parties where this is relevant i.e. funding organisations such as LGA, DWP and other council departments.

We will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.


Who your information may be shared with (internally and externally)

We may share information you have provided, and obtain information about you from other Redbridge Council departments such as Housing where held and only as appropriate. We may share your information with external agencies such as employers, training providers and funding agencies including Department of Work and Pensions and Greater London Authority.  We may share your information with the Local Government Ombudsman in the event of complaints.

We will not disclose any information to any company outside of LB Redbridge except to prevent fraud, or if required to do so by law.

How long we keep your information (retention period)

Information provided to us to deliver Work Redbridge services are kept for 10 years then are securely destroyed.   

Marketing and E-Newsletters

Please see the relevant section of the Corporate Privacy Notice

Business Intelligence, Profiling and Automated-Decision making

Please see the relevant section of the Corporate Privacy Notice

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

How you can access, update or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a Subject Access Request. Find out more on how to make a Subject Access Request.

The accuracy of your information is important to us to be able to provide relevant services more quickly.   We are working to make our record keeping more efficient.  In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date,

Please email us at

Write to us at:

Work Redbridge Manager
11th Floor (Rear) Lynton House
255-259 High Road

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice

Information Commissioner’s Office

Please see the relevant section of the Corporate Privacy Notice