Welfare Benefits privacy notice

Who we are and what we do

The London Borough of Redbridge Council is a data controller under the UK Data Protection law as we collect and process personal information about you in order to provide Welfare Benefit Advice and meet our statutory obligations. Please see below why we need your information.

Any questions regarding our privacy practices should be sent to:

Data Protection Officer
8th Floor Rear
255-259 High Road
Ilford, Essex IG1 1NY

Email: data.protection@redbridge.gov.uk

Tel: 0208 708 3890

Why we need your information and how we use it

As a local authority, we have a public duty to identify members of the borough who are considered vulnerable based on specific circumstances and offer them a range of benefits they may be eligible for. In accordance with this, the information we collect is used to assist with the application for or issues with claims for any welfare benefits and allowances you’re receiving or are eligible for.

What type of information is collected from you

In order to administer our services we collect the following information from you:

  • name
  • home address
  • date of birth
  • National Insurance Number
  • earned income
  • benefits and allowances
  • bank accounts
  • savings
  • investments
  • property ownership
  • rent paid
  • landlord details
  • immigration details
  • information about health and disabilities

Who your information may be shared with (internally and externally)

In order to help maximize your benefits and allowances and deal with any problems you may have with them, we may share your information with the Department for Work and Pensions, the National Health Service and departments in the council. We may also share your information with the Housing Benefits section, Council Tax and DWP to prevent and detect fraud, prevent abuse of the system and safeguard public funds.

How long we keep your information (retention period)

We retain your information for a minimum of 2 years after which time it will be destroyed.

Marketing and E-Newsletters

Please see the relevant section of the Corporate Privacy Notice.

Business Intelligence, Profiling and Automated-Decision making

Please see the relevant section of the Corporate Privacy Notice.

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

How you can access, update or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a ‘Subject Access Request'. Find out more about how to make a Subject Access Request.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us at welfare.benefits@redbridge.gov.uk or write to us at:

Welfare Benefit Section
Revenues, Benefits and Transactional Centre
PO Box 1354
Lynton House
255-259 High Road

Tel: 020 8708 4180

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

Please see the relevant section of the Corporate Privacy Notice.