Licence, registration and permit applications

Redbridge Council is always working to improve the way services are provided to our customers. We want to ensure that we are transparent and provide you with information about how we will use your personal data.

Redbridge Licensing Service is committed to ensuring that your privacy is protected when you provide information to us. This notice explains how we use personal data and how we protect privacy, security and the conditions under which we may disclose it to others.

What type of information do we collect from you?

When you contact us to apply for a licence, registration or permit, it is necessary for us to collect and hold personal information about you securely and use it to help us to process your application. The information we require from you may include personal information, such as:

  • first name
  • family name or surname
  • applicant’s address
  • details of business premises
  • accredited licensing qualification certificate
  • telephone numbers
  • date of birth
  • National Insurance number
  • email address
  • payment information
  • IP Address (if using our website)

The processing of this information is necessary for compliance with a legal obligation to which we are subject. All information pertaining to licence, registration or permit applications are administered and held on a central system which will be accessible by relevant and qualified staff.

Any personal data collected through the licence application handling process will be processed in accordance with the combined UK General Data Protection Regulation 2018 (UKGDPR) and the Data Protection Act 2018.

How will we use the information about you?

We will use this information to process applications, remind licensees of renewals and investigate complaints. The information also enables us to communicate with you to ensure we meet our legal requirements.

We will not use your information for any marketing purposes.

How do we store your information, and for how long?

Some of this information will be recorded and carefully stored on our electronic systems and controlled as to who has access to it.

We are required under any statute, directive or local policy, governing body dictate to keep your information for as long as necessary to fulfil our legal obligations and responsibilities for which the information is used, after which time it will be destroyed.

Who do we share your information with?

We do not share your information with anyone else unless we are required to do so by law or it is necessary to provide our services to you. We may share the information with other departments at the Council to enable us to deal with your application but for no other purposes. We may on request, share certain information (subject to the GDPR and any Memoranda of Understanding) with relevant responsible authorities as defined in the licensing legislation.

We may also be obligated to share your personal details with other organisations for crime and taxation purposes including for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty under the Regulations.

Your rights and your personal data

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a ‘Subject Access Request'.

Find out how to make a Subject Access Request.

Is the personal information about you correct?

The accuracy of your information is important to us to be able to provide relevant licensing services more quickly. This will enable us to administer your application and make any changes to your licences, registration and permits after it was granted more efficiently. Example, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date.

If any of the information we hold on you is inaccurate or out of date please us let know. You can do this by emailing us at

How to contact us

If you have any questions about our Data Protection Policy or concerns about how we handle or use your information, please contact us by emailing us at

Or write to us at:

London Borough of Redbridge
Licensing Authority
2nd Floor
Lynton House
255-259 High Road
Ilford IG1 1NY

Information Commissioner’s Office

The Information Commissioner is the UK's independent body set up to uphold information rights. If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website.


You have a right to complain to the Information Commissioner if you are unhappy with how we process your personal information.

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Tel: 0303 123 1113 or 01625 545 745