Civic Pride privacy notice

Who we are and what we do

Civic Pride tackle the issues we know most matter to residents like anti-social behaviour, licensing and fly tipping. We are charged with improving civic pride and clamping down on those who don’t treat the Borough with respect.

Our officers are Community Safety Accreditation Scheme (CSAS) accredited which gives them some Police powers to issue on the spot fines and deal with issues such as fly tipping and littering.

Redbridge Enforcement Team officers wear and use body-worn cameras. This is for the collection of evidence to aid prosecutions and to improve officer safety.

Civic Pride, London Borough of Redbridge, 10th Floor, Lynton House, Ilford, Essex, IG1 1NY

Phone: 0208 554 5000

Our services cover:

  • community safety
  • community protection and licencing
  • highways and transportation
  • waste services
  • neighbourhood street scene teams including street cleaning
  • waste and recycling
  • passenger transport
  • fleet services
  • parking services
  • on street CCTV

Why we need your information and how we use it

We use your information you have provided to us in relation to the above services to:

  • deliver services and support to you
  • investigate issues that you have told us about
  • tackle the issues like anti-social behaviour, licensing and fly tipping
  • manage services
  • train our workers
  • help investigate any worries or complaints you have about your services
  • check the quality of services
  • help with research and planning of new services

In certain circumstances, where necessary or required by law, we will use your personal data you provide or request your personal data from other departments or other authorities such as; Police, other borough’s etc. for purposes of law enforcement, fraud, public safety and for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty under section 29 of the Data Protection Act.

We also use your information where necessary to carryout enforcement action and issuing Fixed Penalty Notices (fines) for issues such as fly tipping and littering.

What type of information is collected from you

If you have contacted us about any of the above services, we will collect the following details so that we can follow up on your contact with /for the above services:

  • name
  • address
  • email address
  • telephone number

How long we keep your information

We review our retention periods of the information we hold about you on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. 

We will hold your personal information on our systems for as long as it is necessary for the relevant activity or service that we provide to you, or as required by law. 

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

How you can access, update or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a Subject Access Request. Find out more on how to make a Subject Access Request.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please call 020 8554 5000.

Information Commissioner’s Office

Please see the relevant section of the Corporate Privacy Notice