Business rates

Who we are and what we do

London Borough of Redbridge, Business Rate Service, Revenues, Benefits and Transactional Centre.

We maintain databases to ensure efficient and effective billing, collection and recovery of Business Rates and Business Improvement District debt.

PO Box 1354
Lynton House
255-259 High Road
Ilford
IG1 1NN

Email: businessrates@redbridge.gov.uk
Phone: 020 8708 4357

Why we need your information and how we use it

In accordance with prevailing legislation Local Authority Tax collectors are obliged to levy and collect taxes. The legislation that requires Local Authorities to collect and administer Business Rate from its residents is as follows:

  • the Non-Domestic Rating (Collection and Enforcement) (Local Lists) Regulations 1989
  • the Local Government Finance Acts 1988 and 1992

We use your information collected for purposes of administering Council Tax setting up your account for billing purposes, processing discounts, exemptions etc.

What type of information is collected from you

  • name and or business name
  • current and re addresses if different
  • details of occupancy/lease/freehold interest in the property

Who your information may be shared with (internally and externally)

Information may be shared with other departments at the London Borough of Redbridge. It may also be shared with other agencies in accordance with prevailing Data Protection statute for the detection and prevention of fraud and crime.

We will also use the information for the purpose of performing any of our statutory enforcement duties. Make any disclosures required by law and may also share this information with other bodies responsible for detecting/preventing fraud or auditing/ administering public funds. We may share the details with other organisations that handle public funds and assist in the processing of other benefits.

How long we keep your information

We retain data for current taxpayers back to the start of their liability for NNDR/Business Rates.

Marketing and E-Newsletters

Please see the relevant section of the Corporate Privacy Notice

Business Intelligence, Profiling and Automated-Decision making

Please see the relevant section of the Corporate Privacy Notice

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

How you can access, update or correct your information

As far as Taxation is concerned you will find us approaching you to review the data we hold. There is no set pattern but typically every year or so we will review aspects of the data we hold.

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a ‘Subject Access Request'.  Find out more on how to make a Subject Access Request.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us at businessrates@redbridge.gov.uk, or write to us at:


London Borough of Redbridge, Business Rate Service, Revenues, Benefits and Transactional Centre,
PO Box 1354
Lynton House
255-259 High Road
Ilford
IG1 1NN

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice

Information Commissioner’s Office

Please see the relevant section of the Corporate Privacy Notice

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