Adult Social Services privacy notice

Who we are and what we do

The London Borough of Redbridge Council is a data controller under the UK Data Protection law as we collect and process personal information about you in order to provide Adult Social Care services to our citizens and communities and to meet our statutory obligations.

Any questions regarding our privacy practices should be sent by email to or in writing to:

Data Protection Officer
8th Floor Rear
255-259 High Road
Ilford, Essex IG1 1NY
Tel: 0208 708 3890

Why we need your information and how we use it

Under the Care Act 2014 local authorities have a statutory obligation to provide relevant social care services for:

  • service delivery
  • service planning/improvement

We may also use your data for the prevention or detection of fraud/crime or research. When it is for research purposes it will be anonymised data only.

Remember if we cannot use your data we would not be able to assess social care needs or be able to arrange or provide social care services.

What is the source of your personal data?

In most cases, we will get obtain your personal data directly from you. If we get it from another source we will:

  • inform you of the source within a reasonable period after obtaining the personal data, but at the latest within one month or when we first communicate with you using that information (which) ever is the earliest
  • we will also tell you if we disclosure or envisage disclosing that personal data to another party.

What type of information is collected from you?

Where relevant and appropriate we will hold the following information about you:

  • name and contact details
  • social care ID
  • NHS number
  • family details
  • lifestyle and social circumstances
  • financial details
  • housing needs
  • visual images, personal appearance and behaviour
  • case file information
  • physical or mental health details
  • racial or ethnic origin
  • offences (including alleged offences)
  • religious or other beliefs of a similar nature
  • social care support outcomes
  • advocacy details

Who your information may be shared with (internally and externally)

  • health providers
  • NHS agencies (GPs, hospitals, ambulance, health visitor)
  • education providers
  • domiciliary care providers
  • residential/nursing care providers
  • day care providers
  • mental health services
  • government agencies (department of health, department of work and pensions)
  • local government
  • police
  • substance misuse agencies
  • advocacy services
  • fire & rescue services
  • prepaid card providers
  • direct payment support services
  • housing associations


Use of your NHS Number in Adult Social Care

If you are receiving support from adult social care then the NHS may share your NHS number with us. This is so that the NHS and adult social care are using the same number to identify you whilst providing your care. By using the same number we are able to work together to improve your care and support.

We will use this Number in an integrated care record system across a number of support services including GPs, hospitals, community matrons, district nurses and social care practitioners.

How long we keep your information (retention period)

We have a robust minimum archiving and retention timescales for purging data we collect. However, the Chief Executive of the Local Authority has received notice from The Chair of the Independent Inquiry into Child Sexual Abuse, established by the Home Secretary, instructing the Authority to retain any and all documents; correspondence; notes; emails and all other information – however held – which contain or may contain content pertaining directly or indirectly to the sexual abuse of children or to child protection and care.

In general, we will stop using your data after we no longer have a statutory reason to use your information, this may be when your services have ended and we are no longer required to use your information for service planning or improvement purposes.

Your data will be deleted 7 years after we stop using it where a service has been provided or 5 years after we stop using it where we have only provided you with advice and information.

Marketing and E-Newsletters

Information collected is not used for marking or sending out enewsletters but social workers would provide families with information about advocacy.

Business Intelligence, Profiling and Automated-Decision making

Please see the relevant section of the Corporate Privacy Notice.

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

How you can access, update or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a ‘Subject Access Request'.

Find out more about how to make a Subject Access Request.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us at or write to us at:

Data Protection Officer
8th Floor Rear
255-259 High Road
Ilford, Essex IG1 1NY


Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

Please see the relevant section of the Corporate Privacy Notice.