4 borough Emergency Duty Service Team (EDT) privacy notice

Who we are and what we do

The London Borough of Redbridge Council is a data controller under the UK Data Protection law as we collect and process personal information about you in order to identify risks to children at the earliest point and respond with the most effective interventions. Redbridge council runs the emergency duty service for children for 4 boroughs. This is a partnership arrangement including Waltham Forest, Havering and Barking and Dagenham,

Any questions regarding our privacy practices should be sent by email to data.protection@redbridge.gov.uk or in writing to:

Data Protection Officer
8th Floor Rear
255-259 High Road
Ilford, Essex IG1 1NY

Tel: 0208 708 3890


Why we need your information and how we use it

Under the 1989 and 2004 Children Act we have a duty to safeguard the welfare of children. S17 of the 1989 Children Act places a duty to assess children in need. S47 of the 1989 Children Act places a duty to investigate if a child is suffering or likely to suffer significant harm.

In order to safeguard children and young people and their families, we need their demographic information to create a record on the 4 boroughs Information Communication Systems (ICS) which are the protocol liquid logic, CCM and mosaic system. Information gathered is used to safeguard children from harm.


What type of information is collected from you?

We collecting the following information about the child and their family:

  • name
  • gender
  • DOB
  • address
  • ethnicity

Who your information may be shared with (internally and externally)


  • demographic information (name, gender, DOB, ethnicity, address etc.) about the child and their family
  • reason for referral
  • Children & Families (Redbridge, Waltham Forest, Barking and Dagenham and Havering Multi Agency Safeguarding Hubs)


  • Police
  • Health services
  • Housing services
  • Probation service
  • Youth Offending service
  • Education Welfare
  • Schools
  • Other Local Authorities


How long we keep your information (retention period)

 We have a robust minimum archiving and retention timescales for purging data we collect.  However, the Chief Executive of the Local Authority has received notice from The Chair of the Independent Inquiry into Child Sexual Abuse, established by the Home Secretary, instructing the Authority to retain any and all documents; correspondence; notes; emails and all other information – however held – which contain or may contain content pertaining directly or indirectly to the sexual abuse of children or to child protection and care.

The retention timescales for contacts are three years. However, case notes added on open cases will be retained in line with the case status – child in need; child protection and looked after children.


Marketing and E-Newsletters

Information collected is not used for Marking or sending out E-Newsletters but social workers would provide families with information about advocacy.


Business Intelligence, Profiling and Automated-Decision making

Please see the relevant section of the Corporate Privacy Notice.


Protecting your information

Please see the relevant section of the Corporate Privacy Notice.


How you can access, update or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself.  This is called a ‘Subject Access Request'.

Find out more on how to make a Subject Access Request.

Information requests for the London borough of Waltham Forest, Havering and Barking and Dagenham need to be directed to those Local Authorities.


Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

Please see the relevant section of the Corporate Privacy Notice.