Engagement Hubs
What are the Engagement Hubs?
The Engagement Hubs have been set up to bring essential council services into the local community so you can access the support you need right on your doorstep.
You will be able to access a range of services including:
- information for parents and families
- discuss concerns and issues with Ward Councillors
- discuss concerns and issues to the Metropolitan Police
Redbridge Engagement Hubs are open for anyone to visit.
Where are the Engagement Hubs?
- Ilford Engagement Hub at Jubilee Gardens, Ilford Lane, IG1 2HX
- Gants Hill Engagement Hub at Redbridge Institute, Gaysham Ave, IG2 6TD
Customer Contact Centre
Our Customer Contact Centre are no longer running appointments from the Engagement Hub. You can call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information.
Ilford Engagement Hub timetable
The Ilford Engagement Hub on Ilford Lane runs throughout the week.
Loxford Ward Councillor surgeries held every second Saturday of the month.
Please ensure you check the timetable regularly to keep up to date.
Monday 22nd September to Friday 26th September 2025
| Day | Time | Organisation | Service | Do I need to book? |
|---|---|---|---|---|
| Monday | 10am-2.30pm |
2.30pm Families Services Directory |
Your first stop for services, support and information for families with children aged 0 to 19 in Redbridge (up to 25 years for adults with SEND). | Drop in, no need to book. |
| Monday | 12pm-1pm | Helping Hopes Foodbank | Free fresh groceries to those most in need. | Priority is given to those referred. You can drop in but it's subject to demand. |
| Tuesday | 9am-4pm | Citizens Advice Redbridge | Support Services | Appointment only. |
| Wednesday | 11am-1pm | Mind, Body and Soul Community Group | A weekly women's mental health support group, run by local residents. | Drop in, no need to book. |
| Friday | 11am-1pm | Women's Coffee Morning | Women's Wellbeing Session with light refreshments | Drop in, no need to book. |
| Friday | 3pm - 5 pm | Mind, Body & Soul CG - Men's only | A weekly men's mental health support group, run by local residents. | Drop in, no need to book. |
Gants Hill Engagement Hub timetable
The Gants Hill Engagement Hub is located at Redbridge Institute of Adult Education. It can be accessed via the car park entrance, through the gate nearest to the cabins.
School Streets car restrictions are in operation between the hours of 8:00am to 10.30am and 2.30pm to 4pm on Waremead Road, Gants Hill Crescent and Sunnymede Drive.
During these times, Redbridge Institute can be accessed by car from Cranbrook Road A123, leading into Gaysham Avenue.
| Day | Time | Cabin | Organisation | Service | Do I need to book? |
|---|---|---|---|---|---|
| Monday | 12.30pm - 4.30pm | B | RIASS | Free and impartial advice and support to children and young people with special educational needs and disabilities (SEND) and their parents or carers in Redbridge. | Drop in, no need to book. |
| Tuesday | 8am-1pm | B | Parenting Group | Targeted support sessions for families, delivered by the Families Together Hub team | By referral only. To self refer, please click this link. |
| Tuesday | 1.30pm-4pm | B | Lifeline Mental Health Support | Sw!tch Minds - one to one mentoring, specialised support and counselling | By referral only. |
| Tuesday | 1pm-2pm | A | Lifeline Mental Health Support | Sw!tch Minds - one to one mentoring, specialised support and counselling | By referral only.. |
| Wednesday | 10am-2.30pm | B | Redbridge Information Advice and Support Service | Access to support for children and young people with special educational needs and disabilities (SEND) and their parents or carers in Redbridge. | Drop in, no need to book. |
| Wednesday | 10am to 2.30pm | B | Redbridge Family Information Service (FiND) | Free and impartial advice for families, parents, carers and children. | Drop in, no need to book. |
| Wednesday | 9am-5pm | Redbridge Institute Classroom 1 | Lifeline Mental Health Support | Sw!tch Minds - one to one mentoring, specialised support and counselling | By referral only |
| Wednesday | 9am-4pm | A | Citizens Advice Redbridge | Support with benefits, Council tax and support forms. | Pre-booked appointments have priority, drop-ins dependent on availability. |
| Thursday | 9am-5pm | B | Togetherness Cafe | A hollistic approach to health, wellbeing and support. Drop in for a cup of tea and a chat | Drop in, no need to book |
| Thursday | 9am-4pm | A | Citizens Advice Redbridge | Support with benefits, Council tax and support forms. | Pre-booked appointments have priority, drop-ins dependent on availability. |
| Friday | 9am-5pm | A |
Lifeline Mental Health Support |
Sw!tch Minds - one to one mentoring, specialised support and counselling | By referral only. |
| Friday | 12pm-2.30pm | B |
Black Woman Kindness Initiative Wellbeing Hub |
A rolling programme of groups,activities and services for Black and Minority ethnic women in Redbridge. A hollistic approach to health and wellbeing for women of all ages. |
Are you interested in using one of our Engagement Hubs?
If your service or organisation is interested in using any of our Engagement Hubs, please register your interest.
