Missed waste and recycling collections

We are very sorry that you have had an issue with a missed collection.

Please make sure you report this to us as soon as possible. You will need to make this report within two days of your missed collection. If you have not made a report within two days, your waste will be taken with your next scheduled collection.

If you have already reported a missed collection to us and you feel we have not dealt with your report appropriately, you should follow our Corporate Complaints Procedure and raise this as a general complaint. 

If you make a complaint without reporting the issue, the issue will take much longer to be resolved so please report it before raising a complaint.

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